Callminer

AUGUST 4, 2023

CallMiner's VP of Product, Bruce McMahon, shares updates from the 2023.08 release that ensure organizations get flexibility, customization and ultimately, business value from the CallMiner platform.

Innovation 345

Innovation 345

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Innovation 344

Innovation 344

Callminer

MAY 5, 2023

Bruce McMahon, VP of Product Management, shares key updates from CallMiner's 2023.05 release, including the rebrand of CallMiner Alert to CallMiner RealTime. Read this blog for more.

Innovation 242

Innovation 242

Callminer

MARCH 3, 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker.

Innovation 182

Innovation 182

Callminer

FEBRUARY 3, 2023

Bruce McMahon, VP of Product, highlights updates from the 2023.02 release, including introducing new calibration features that empower organizations to continue advancing their automation journeys.

Innovation 182

Innovation 182

Callminer

JANUARY 6, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes.

Innovation 182

Innovation CX 182

ECXO

MARCH 6, 2025

Continuous Improvement and Innovation in CX Unlike a finite project, CX transformation is never truly finished. Innovation goes hand-in-hand with continuous improvement. They could also be process innovations, like introducing a welcome orientation for new clients to help them get value from your product faster. June 15, 2023).

CX Transformation 339

CX Transformation B2B CX Government 339

Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond). Find out more about Comm100 today.

Customer Experience 130

Customer Experience AI Outlook CX 130

ECXO

JUNE 20, 2023

It can be more important than innovation or market dominance. How does a shared purpose and values help you harness creativity, innovation, skill and commitment? The company is dropping its ‘Sense and Simplicity’ brand promise to better reflect the ‘meaningful innovation’ it sees as its future differentiator.

B2B 367

B2B Innovation CX Government 367

ECXO

DECEMBER 26, 2023

02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services.

CX 156

CX Social Media Sports Customer Service 156

MyCustomer Experience

JANUARY 10, 2023

As we kick off 2023, our. 10th Jan 2023. By Stuart Dorman Chief Innovation Officer. Firstly, the happiest of New Year’s to everyone, and I hope you all had a wonderful break over the holiday season.

CX Transformation 105

CX Transformation CX Innovation 105

Totango

JANUARY 3, 2024

Our customers achieved impressive outcomes in 2023 and leveraged critical Totango functionality to prevent churn, increase revenue growth, and boost team productivity—downloading 1,737 SuccessBLOCs, delivering 40 million emails, and creating 110,184 workflows. These behaviors will guide our strategy as we continue to evolve and innovate.

Business Growth 119

Business Growth Innovation AI Start-ups 119

ECXO

JUNE 11, 2024

As AI technologies continue to evolve, their potential to transform the employee experience will only grow, offering new avenues for innovation and growth. The journey toward AI-driven transformation is just beginning, and the potential for a brighter, more innovative future is immense.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Taylor Reach Group

JANUARY 6, 2023

As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. . The post Happy New Year and Welcome to 2023! By Colin Taylor. first appeared on The Taylor Reach Group Inc.

Contact Center 117

Contact Center Healthcare AI Innovation 117

Lumoa

OCTOBER 26, 2022

Since navigating the offer of Customer Experience Conferences is not an easy task, we have put together a list of what we believe will be the best Customer Experience Conferences to attend in 2023. If you want to stay on top of Customer Experience trends and innovation, here is the list for you. . CCW US | June, 19-22 | Las Vegas, US.

Customer Experience 88

Customer Experience Contact Center Innovation CX 88

Comm100

NOVEMBER 23, 2022

To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. We know that among customer service trends in 2023 and beyond, customers will increasingly expect personalized service.

Customer Service 98

Customer Service Omnichannel CRM Contact Center 98

Totango

APRIL 18, 2023

That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing. The combination of people, experimentation, and intentional learning are essential for us to benefit from a smarter ecosystem and ensure we create something truly innovative to maximize impact—responsibly and safely.

Innovation 105

Innovation AI Engineering Sales 105

Fonolo

NOVEMBER 11, 2022

READ THE FULL GUIDE: Contact Center Trends 2023. (It You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. 2023 Trends: A New Focus on Agent Well-Being . Here are some of the improvements we expect agents to see in 2023: . Let’s dig in! .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

DMG Consulting

FEBRUARY 12, 2025

DMGs 2023 survey, which addressed 2024 planning, found 28.0% of participants were already using AI in their servicing operations as of December 2023 (when the survey was offered). Are contact centers adopting AI? An additional 37.1% of those respondents expected to invest in it by the end of 2024, for a total of 65.1%.

Contact Center 77

Contact Center AI CX Artificial Intelligence 77

Comm100

NOVEMBER 28, 2022

Colleges and universities often find themselves pulled between tradition and innovation. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead. The post Top 5 Higher Education Customer Service Trends for 2023 appeared first on Comm100.

Education 98

Education Customer Service Omnichannel Social Media 98

ECXO

SEPTEMBER 6, 2023

Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. Follow ECXO for more upcoming events: [link] Save the Date: Oct 5, 2023 – 02:00 PM (Amsterdam, Berlin, Rome, Stockholm, Vienna timezone) Join us for an enlightening session that promises to transform your approach to customer experience!

Customer Experience 227

Customer Experience Omnichannel CX Innovation 227

Experience Investigators

SEPTEMBER 29, 2023

This year, business leaders face many challenges that can best be described as "stubborn." " Labor shortages, supply chain disruptions, and inflation are just.

Innovation 98

Innovation CX 98

Comm100

FEBRUARY 6, 2023

In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. 5 Customer Experience Trends of 2023 A strong customer experience is critical in helping financial institutions build lasting relationships with their customers, increase revenue, and stay ahead of the curve.

Customer Experience 98

Customer Experience Omnichannel Social Media Touchpoint 98

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

Customer Journey Map 108

Customer Journey Map Touchpoint Start-ups Business Growth 108

Totango

APRIL 6, 2023

It’s no secret that businesses have been hit hard in 2023. And stay tuned for some exciting announcements on Totango product innovations coming soon! The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 92

Innovation Outlook CRM Touchpoint 92

Zendesk

APRIL 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping. Those sessions have a successful conversion rate of 65 percent.”

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

ECXO

SEPTEMBER 7, 2023

Embrace change to foster a culture of innovation, adaptability, and customer-focused solutions. Follow ECXO for more upcoming events: [link] Save the Date: Oct 5, 2023 – 02:00 PM (Amsterdam, Berlin, Rome, Stockholm, Vienna timezone) Join us for an enlightening session that promises to transform your approach to customer experience!

Innovation 156

Innovation CX Customer Experience CXM 156

Hodusoft

SEPTEMBER 18, 2023

Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023 In the dynamic world of Business Process Outsourcing (BPO), staying up-to-date is essential for success. HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event.

Innovation 52

Innovation Artificial Intelligence ML Data Entry 52

Customer Think

JUNE 3, 2023

Ironically, at the same time, CCMC’s 2023 National Rage Study (ragestudy@customercaremc.com), showed that more than 21 percent of consumers failed to complain – even […] ” survey which starts, “Everything is ok, isn’t it?” ” as well as the blizzard of transaction surveys we all now receive.

Innovation 96

Innovation B2B Customer Experience Customer Loyalty 96

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Foster Creativity and Innovation It’s not all bad news! Budget constraints can actually serve as a catalyst for creativity and innovation within the marketing team. of company revenue to 9.1%

E-commerce 118

E-commerce Social Media Innovation B2B 118

Shep Hyken

DECEMBER 23, 2022

They share their top 5 unified communications predictions for 2023. 2023 will be all about customer lifecycle management (CLM). Mitel executives had more to say on CLM and what the unified communications landscape will look like in 2023. Top 5 UC Predictions for 2023. Predictable. Our prediction?

Contact Center 65

Contact Center AI Education Technology 65

DMG Consulting

MARCH 13, 2023

CX and Contact Center Priorities and Technology Investments for 2023 March 2023 Each year, DMG Consulting surveys our international customer base of enterprise, contact center, and IT leaders and asks them to share their customer experience (CX) and contact center goals, as well as related technology investment priorities for the upcoming year.

Contact Center 62

Contact Center Technology Technology CX 62

Intercom

MARCH 29, 2023

We teamed up once again with Klaus, Aircall, and Support Driven to survey customer service leaders on their key metrics, how they maintain support quality, and where they’re investing in 2023.

Customer Service 69

Customer Service Outlook Machine Learning AI 69

Logicalware

DECEMBER 18, 2023

2023 has been a year of remarkable achievements and innovations in the tech and CX world. Our team of dedicated Puzzelers, from developers to controllers, were at the forefront of the ever-evolving landscape of AI technologies and solutions, delivering stellar products, staying innovative and embracing change.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52