DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

DECEMBER 11, 2019

Strong and innovative sector with sustained growth and momentum. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. Generative AI capabilities There is no getting around generative AI in the 2020s and all CX platforms have added generative AI features in the last years.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Hodusoft

OCTOBER 19, 2023

from 2023 to 2028. Performance Metrics and Predictive Analytics: Implement necessary key performance indicators (KPIs) like cost per customer, cost per call, and overall operational costs that can help in tracking expenses and reducing costs. As per a report , the customer care BPO market is estimated to rise from US$22,598.82

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

MAY 25, 2023

Click here to take the 2023 State of CRM survey. The Rise of Artificial Intelligence and Automation AI-powered CRM tools have gained traction, offering features such as predictive analytics, lead scoring, and chatbots. 5 Ways Customer Relationship Management Has Evolved Over The Past Five Years 1.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Data Entry 26

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52