Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 26, 2022

SurveySensum is an end-to-end customer feedback platform that helps all sizes of businesses to launch NPS, CES, and CSAT surveys. It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. . Start at $18.44/month. Let us look at each of them in detail. . SurveySensum .

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

CSAT.AI

JANUARY 4, 2023

Average wait time (AWT), average handle time (AHT), net promoter score (NPS), customer satisfaction (CSAT) are some of the metrics to track to identify what is or isn’t working to keep these new customers. . Welcome to 2023! *For percentage multiply the result of the above equation by 100. Customer Acquisition Cost (CAC). Conclusion.

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

SurveySensum

SEPTEMBER 14, 2023

With a versatile array of survey options, including NPS , CES, CSAT, product feedback, onboarding, and more. It analyzes all the gathered feedback with text and sentiment analyses and gives you top trends and sentiments in just a few seconds. Capture and respond to feedback in real-time without leaving the platform.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

AUGUST 8, 2023

By asking relevant and targeted questions, you can create a comprehensive picture of customer sentiment and gain valuable insights into what customers want from your brand. Net Promoter Score (NPS) question: This is a popular metric used to measure customer loyalty and satisfaction. Take it on, act on it, and watch your business grow.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Best Features Create any type of survey including CSI, SSI, NPS, etc.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

OCTOBER 12, 2023

Quick Overview of Top 7 InMoment Alternatives in 2023 7 Best InMoment Alternatives for You SurveySensum Qualtrics Medallia Birdeye AskNicely Forsta GetFeedback Conclusion Why Look For InMoment Alternative? Launch Your First NPS or CSAT Survey – Sign Up for Free 2. Why Look For InMoment Alternative?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? Customer Review Source Launch Your First NPS, CSAT or CES Survey – Sign Up for Free! per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

SEPTEMBER 25, 2024

No wonder Amazon’s NPS stands at 73 and its score in the American Customer Satisfaction Index (ACSI) was 83 out of 100, showing a positive customer sentiment. In 2023, Apple’s NPS was 61, comfortably above the industry average of 58 in tech and software. Tesla’s NPS is an impressive 97.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

MAY 18, 2023

Relational or Transactional Net Promoter Score Surveys (NPS) Net Promoter Score (NPS) is a wide ly used metric in the retail industry to measure customer loyalty and satisfaction. NPS surveys can be either relational or transactional, depending on the scope of the survey. How easy was it for you to find our nearby store?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Oct 4, 2023 4. The tool helps businesses design, launch, and analyze different types of CX surveys – NPS , CSAT, CES across different industries – B2B, SaaS, NBFC, Fintech, etc. Qualtrics: Customer Support Have you ever used a tool where you didn’t need any support?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

OCTOBER 10, 2023

Quick Overview of Top 9 Delighted Alternatives in 2023 10 Best Delighted Alternatives for You SurveySensum Qualtrics SurveyMonkey CheckMarket Nicereply Typeform SurveySparrow Alchemer Survey SurveyLegend Conclusion Why Look For Delighted Alternative? But first, let’s delve deep into the drawbacks of Delighted.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. That’s a lot of people…like a lot.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MARCH 26, 2024

Pros Advanced email visualizations Wide variety of logic features Cons Lacks features for efficient data organization Complicated user Interface Source : G2 , Qaultrics Review, Aug 25 2023 G2 Rating : 4.2/5 It provides a sentiment analysis tool and word cloud generator. 5 Pricing: Contact Qualtrics for pricing details.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Pros Advanced email visualizations Wide variety of logic features Cons Lacks features for efficient data organization Complicated user Interface Source : G2 , Qaultrics Review, Aug 25 2023 G2 Rating : 4.2/5 It provides a sentiment analysis tool and word cloud generator. 5 Pricing: Contact Qualtrics for pricing details.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Check out our Also, data analysis in CX will become much more exhaustive as customer relationship management (CRM) software becomes adept at gathering data.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Explore SurveySensum.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, May 22, 2023 3. Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. NiceReply Businesses of all sizes looking to gather feedback from multiple stakeholders One-click signature NPS surveys Real-time feedback management $59 per month 4.5

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

FEBRUARY 14, 2025

Youve got pre-built survey templates, omnichannel capabilities, multilingual surveys, cross-tab analysis, WhatsApp surveys, and a powerful role-based dashboard. AI-powered text and sentiment analysis , a closed-loop ticketing system, seamless DIY setup, and better visualization help you uncover pain points and take action – fast.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52