Comm100

JANUARY 23, 2023

2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).

Customer Experience 130

Customer Experience AI Outlook CX 130

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of customers expect more interactions with AI in their daily life. Offer omnichannel customer support Shoppers want to shop on their own terms.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Gainsight

APRIL 10, 2023

While tech companies witnessed unprecedented growth over the past couple of years, 2023 is a whole new game. According to a 2023 Trends and Outlook in Customer Success report from Bain & Company, retaining customers is at least five times more cost-effective than acquiring new ones. What Is Digital Customer Success?

B2B 59

B2B Outlook Customer Retention Omnichannel 59

Totango

SEPTEMBER 22, 2023

Extending cross-functional execution To further enhance our platform’s capabilities and our users’ experience, we also announced integrations with nine new partners across a variety of performance capabilities, including: Available now Product analytics platforms: Pendo and Mixpanel Data warehouse solution: Databricks Coming in Q4 2023 Communication (..)

Outlook 120

Outlook Innovation Omnichannel Education 120

Intercom

OCTOBER 17, 2024

Our development journey When Intercom launched Fin AI Agent in March 2023, it was the first generative AI-powered customer service agent on the market. Gmail and Outlook), resulting in a long list of design requirements. With Fin AI Agent, that omnichannel AI-powered support experience is a reality.

AI 93

AI Outlook Machine Learning Start-ups 93

SurveySensum

OCTOBER 11, 2023

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., Not just that, there are many more benefits that this tool offers and you can leverage. simplifying the incorporation of feedback into existing workflows.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Seamless integrations SurveySensum can be seamlessly integrated with different tools like Slack, Outlook, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52