Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 14, 2023

Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Pros Robust sentiment analysis to categorize the feedback responses automatically.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 25, 2024

In 2023, Apple’s NPS was 61, comfortably above the industry average of 58 in tech and software. In fact, in 2024, FedEx’s ACSI score rose to 80 , up from 76 in 2023. This omnichannel experience leads to faster service, consistent experiences, and the convenience of switching channels without losing context.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Request a Demo 7.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, May 22, 2023 3. Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

FEBRUARY 14, 2025

With its intuitive, chat-like surveys, automation capabilities, and omnichannel prowess, it is a standout tool! Youve got pre-built survey templates, omnichannel capabilities, multilingual surveys, cross-tab analysis, WhatsApp surveys, and a powerful role-based dashboard. Source: G2 , Sep 11, 2023 2. Need the basics?

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. The advanced text and sentiment analysis extracts top trends and patterns from feedback. Poor Customer Service Customer service is one of the major deciding factors when it comes to choosing any new tool.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52