Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Meanwhile, this analysis can provide an overview of the types of tickets being submitted, which helps support teams identify common issues.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

SurveySensum

SEPTEMBER 15, 2023

10 Best B2B Service Feedback Tools: A Detailed Comparison 10 Best B2B Service Feedback Tools of 2023 SurveySensum Feedier CustomerGauge InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Conclusion Let’s start with what a B2B service feedback tool means. How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CSAT.AI

FEBRUARY 22, 2023

The 2023 Zendesk CX Trends Report reveals customers are becoming more comfortable with being served by AI and companies are investing in it. Sentiment Analysis Systems It’s important to know how your customers feel about their last interaction, about your product(s), and about your company. with customization options.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Zendesk

MAY 18, 2023

These AI capabilities include tone shift, sentiment analysis, and summarization, built to support agents in the pivotal, high-stress moments that matter most. The post An intelligent future is calling—here’s a look back at Zendesk Relate 2023 appeared first on Zendesk.

Sentiment Analysis 52

Sentiment Analysis AI CX Engineering 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data. It employs advanced sentiment analysis algorithms to gauge customer emotions, providing businesses with deeper insights into customer satisfaction levels.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Zendesk

MARCH 8, 2023

By leveraging AI and data analysis , businesses can meet this demand while providing effective, personalized support. Analyze customer sentiment and analytics for happier customers, more efficient agents There’s another area where AI can play an outsize role in developing modern customer experiences: customer sentiment analysis.

AI 98

AI Sentiment Analysis Omnichannel CX 98

CSAT.AI

JUNE 14, 2023

52% of customers will change providers after one negative impression (Zendesk CX Trends Report 2023) It doesn’t take much to turn customers away. 72% of customers want immediate service ( Zendesk CX Trends Report 2023 ) Your customers are as busy as you are. Even one bad experience can cause them to churn.

Customer Experience 69

Customer Experience Sentiment Analysis CX AI 69

CSAT.AI

JULY 12, 2023

Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. Zendesk CX Trends 2023 found that 77% of business leaders who have invested in improved CX got a return on their investment.

AI 88

AI CX Gambling Sentiment Analysis 88

SurveySensum

OCTOBER 26, 2022

It also highlights new responses received on the feedback and can categorize the responses with sentiment analysis. . Its in-built AI-based sentiment analysis can help you get real-time feedback analysis. . You can send the surveys through multiple channels like email, links, social media channels, etc.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Zendesk

JUNE 29, 2023

This works by using AI-powered systems capable of sentiment analysis—integrated into both text and speech-based channels—which can detect customer sentiment as it develops and changes. 67% of consumers want AI-powered customer service that can adjust its communication and tone based on how they’re feeling.

Manufacturing 52

Manufacturing E-commerce AI Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. Hassle-free Integration: Seamlessly integrate SurveySensum with your existing systems, minimizing the complexities of implementation.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Totango

OCTOBER 30, 2024

According to GTM Partners, 72% of companies experienced longer sales cycles in 2023. The once endless capital dried up and more scrutiny came into deals; CFOs began asking why, for what value and how quickly, at the same time putting more accountability on CTOs for the efficacy of the tech stack. The answer is customer-led growth.

Sentiment Analysis 62

Sentiment Analysis Sales Start-ups Customer Retention 62

TeamSupport

NOVEMBER 6, 2023

Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Start-ups 59

Ameyo Callversations

AUGUST 24, 2022

Given below are some research-based statistics providing valuable insights related to the trends in the chatbot industry: Adoption of advanced chatbots across banking, retail, and healthcare sectors is expected to result in cost savings of $11 billion in a year by 2023, with over 70% of chatbots being retail-based.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

CSAT.AI

AUGUST 3, 2023

What Gen Z Wants Deloitte’s 2023 Gen Z and Millennial Survey is an international study across 44 countries that finds both generations favor career decisions based on their values. They are likely to become some of your customer service agents ( and your customers ). 73% of Gen Z employees specifically want permanent flexible work.

Sentiment Analysis 52

Sentiment Analysis Contact Center AI Customer Service 52

TeamSupport

NOVEMBER 6, 2023

Starting in 2023 we’re offering a number of AI-powered features that will help improve your overall customer experience while helping your support team work more efficiently. Meet Growing Customer Demands with AI and Machine Learning TeamSupport customers have even more live chat features to look forward to.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Start-ups 52

Taylor Reach Group

SEPTEMBER 6, 2023

From checking bank balances in the 1980s to engaging in lucid conversations with AI chatbots in 2023, the core objective remains consistent: enhancing self-service capabilities. It signifies the industry’s continuous efforts to offload tasks that were traditionally handled by human agents to machines.

Contact Center 65

Contact Center AI Data Entry Sentiment Analysis 65

CSAT.AI

FEBRUARY 8, 2023

For context: OpenAI began in 2015 and has received funding from Microsoft in 2019, 2021 and 2023. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. For the customer service industry, how can generative AI tools like ChatGPT impact the future of contact centers?

Contact Center 71

Contact Center AI Sentiment Analysis Customer Satisfaction 71

1 to 1

DECEMBER 12, 2023

Sentiment analysis is the most common AI activity in practice today in the contact center, but with only a 35% adoption rate. Learn more about the study and what it all means by watching the TTEC Digital webinar, “ 2023 State of AI in the Contact Center Report ,” or download the study.

AI 26

AI Sentiment Analysis Contact Center Customer Satisfaction 26

CSAT.AI

FEBRUARY 15, 2023

According to the 2023 Zendesk CX Trends Report , 61% of customers are interested in immersive CX. The post How Agile Principles Can Transform Your CX appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. This agile model is in-keeping with customer expectations.

CX 98

CX Contact Center Sentiment Analysis Innovation 98

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? What is an Automotive Customer Feedback Tool? 5) CustomerSure Start at £299 / mo NA 3.5 (5)

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Zendesk

MAY 30, 2023

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Through our partnership with OpenAI , generative AI helps agents and customers arrive at a resolution faster.

AI 52

AI Sentiment Analysis Retail CX 52

CSAT.AI

JUNE 7, 2023

One bad interaction is all it takes for many customers to leave a brand altogether (52% according to Zendesk CX Trends Report 2023 ). The post Customer Friction: How to Identify Pain Points appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Sentiment Analysis 69

Sentiment Analysis AI Entertainment Touchpoint 69

Lumoa

MARCH 12, 2023

6 Customer Experience platforms to consider in 2023 Lumoa Lumoa is a feedback analytics tool with functionalities that expand into customer experience management, such as surveys, impact calculation, alert notifications, and task assignment. You probably don’t invest your money in the stock market without some thought and reflection.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Execs In The Know

AUGUST 10, 2021

In fact, 81% of service leaders believe that 30-50% of their workforce will primarily be WFH in 2023. During the pandemic, Conduent increased its use of analytics (including sentiment analysis) to evaluate customer satisfaction (CSAT) drivers and opportunities to reduce customer complaints.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

CSAT.AI

JUNE 28, 2023

Fast forward to 2023 and a report from Rideshare Drivers United (RDU) and Asian Americans Advancing Justice – Asian Law Caucus (ALC). The post Reputation Inflation: The Problem With Fake Star Ratings appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Sentiment Analysis 73

Sentiment Analysis AI Innovation CX 73

Zendesk

MAY 9, 2023

New capabilities announced today include: Intelligent triage: Uses intent detection, language detection, and sentiment analysis to automatically classify incoming customer issues and create powerful intelligent workflows and reporting, leveraging these insights.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

CSAT.AI

JANUARY 4, 2023

Welcome to 2023! The post Segmentation of Holiday Customers and Key KPIs appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Some customers are drawn by your sales, others by new products or clever, entertaining marketing and some by excellent service. Conclusion.

Net Promoter Score 79

Net Promoter Score Sentiment Analysis Customer Acquisition Entertainment 79

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? It provides real-time feedback analysis for actionable insights. What is a Website Feedback Tool? per month.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Google Cloud Natural Language API is a natural language processing tool for sentiment analysis and content classification.

AI 52

AI ML Machine Learning Artificial Intelligence 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Oct 4, 2023 4. Along with basic features like customizable surveys, ease of DIY interface , multiple-channel survey sharing, etc, the tool also provides advanced features like coss-tab analysis, text and sentiment analysis, trend analysis, and a real-time ticketing system (for closed loop), etc.

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

SurveySensum

OCTOBER 12, 2023

Quick Overview of Top 7 InMoment Alternatives in 2023 7 Best InMoment Alternatives for You SurveySensum Qualtrics Medallia Birdeye AskNicely Forsta GetFeedback Conclusion Why Look For InMoment Alternative? A detailed list of the top 7 InMoment alternatives in 2023 that you can choose from for customer feedback management.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

MARCH 26, 2024

Pros Advanced email visualizations Wide variety of logic features Cons Lacks features for efficient data organization Complicated user Interface Source : G2 , Qaultrics Review, Aug 25 2023 G2 Rating : 4.2/5 It provides a sentiment analysis tool and word cloud generator. 5 Pricing: Contact Qualtrics for pricing details.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

Pros Advanced email visualizations Wide variety of logic features Cons Lacks features for efficient data organization Complicated user Interface Source : G2 , Qaultrics Review, Aug 25 2023 G2 Rating : 4.2/5 It provides a sentiment analysis tool and word cloud generator. 5 Pricing: Contact Qualtrics for pricing details.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

SEPTEMBER 25, 2024

In 2023, Apple’s NPS was 61, comfortably above the industry average of 58 in tech and software. In fact, in 2024, FedEx’s ACSI score rose to 80 , up from 76 in 2023. Impact: Apple’s focus on design, innovation, and a supportive environment boosts customer loyalty and its reputation as a leader in both technology and service.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52