Lumoa

MARCH 12, 2023

Having a full view of customers across all touchpoints and from every channel means that you can better understand customer needs, preferences, and behaviors. Having a 360-degree view of customers across all touchpoints means you can understand them better. A CX platform combines all of that. Personalization and targeting capabilities.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

TeamSupport

NOVEMBER 6, 2023

Related: Discover a better, cheaper alternative to Salesforce How TeamSupport Outperforms Salesforce The market for live chat has seen impressive growth over the past few years as companies seek to offer more virtual touchpoints for customers.

Sentiment Analysis 59

Sentiment Analysis Machine Learning AI Touchpoint 59

TeamSupport

NOVEMBER 6, 2023

Related: Discover a better, cheaper alternative to Salesforce How TeamSupport Outperforms Salesforce The market for live chat has seen impressive growth over the past few years as companies seek to offer more virtual touchpoints for customers.

Sentiment Analysis 52

Sentiment Analysis Machine Learning AI Touchpoint 52

SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. With IN-APP SURVEYS. W hat are In-App Surveys?

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? What is an Automotive Customer Feedback Tool? 5) CustomerSure Start at £299 / mo NA 3.5 (5)

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Talk To Our NPS Expert To Get Started!

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) SurveySensum allows users to download survey results in various formats, such as CSV, PDF, or Excel, for further analysis or sharing. Request a Demo 7.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

MAY 18, 2023

Top 25 Retail Survey Questions to Ask in 2023 Here are the top 25 retail survey questions that you must ask your customers. Send surveys at the RIGHT TIME to gather feedback on specific touchpoints. Wrapping up Picture this: You walk into a store with a specific item in mind, but upon arrival, you’re overwhelmed with options.

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

SurveySensum

FEBRUARY 14, 2025

Youve got pre-built survey templates, omnichannel capabilities, multilingual surveys, cross-tab analysis, WhatsApp surveys, and a powerful role-based dashboard. AI-powered text and sentiment analysis , a closed-loop ticketing system, seamless DIY setup, and better visualization help you uncover pain points and take action – fast.

Sentiment Analysis 52

Sentiment Analysis Text Analytics AI CX 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, May 22, 2023 3. Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Mar 03, 2023 3. Source : G2 , Medallia Review, Nov 20, 2023 4. HelloCustomer Business looking for real-time feedback management Gather feedback from all touchpoints across the customer journey and manage it in one single place. Not Available 4.7

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

The tool caters to both beginners and seasoned professionals with a user-friendly interface for beginners and also advanced features like AI-enabled text and sentiment analysis, cross-tab analysis, a real-time ticketing system, WhatsApp surveys , and many more for CX professionals. Pricing: The pricing starts at $99/year.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52