SurveySensum

OCTOBER 23, 2024

Previously (last year – 2023) the score hovered over 25, but it has now reached 39. All these could be the reason why the average NPS score lowered from 45 (2023) to 37. In Insurance Average NPS score – 80 Insurance topped the list last – 2023 – with 71. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

NOVEMBER 6, 2024

Customer Reviews * Source : Jan 10, 2023 Qualtrics Founded in 2002 and later acquired by SAP, Qualtrics has become a go-to solution for organizations focusing on Customer Experience , Employee Experience, Product Experience, and Brand Experience. Ease of Use 8.1 Quality of Support 8.1 Ease of Setup 8.3

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

OCTOBER 26, 2022

Text analytics . Text analytics . To derive business insights, these top 10 online survey tools can help you out. Online survey tool. Ratings (as per G2). SurveySensum. In-built survey templates. End-to-end feedback management. Closing the loop. Multiple integrations . Affordable pricing. Exceptional customer support.

Sentiment Analysis 59

Sentiment Analysis Close the Loop Text Analytics Start-ups 59

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. This will help you choose the right and the best InMoment alternatives.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

SEPTEMBER 14, 2023

Text Analytics Software : Gain valuable insights from open-ended responses with the tool’s text and sentiment analysis capabilities. Omnichannel Survey Distribution: SurveySensum supports multiple distribution channels, automating survey delivery through various communication methods.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

SurveySensum

MAY 24, 2024

Source: Gartner , Oct 4, 2023 4. Source: G2 , May 22, 2023 No need to scratch your head looking for a cost-effective CX solution and a powerful Qualtrics competitor. Source: G2 , Sep 11, 2023 Mentionn G2 SS 2. Now, this is not something that you would expect from a product where you are paying $420/month, right?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Oct 4, 2023 4. Users from small businesses get affected by this as they have little to no knowledge of how to use CX metrics to improve and boost their overall business metrics and performance. Qualtrics: Customer Support Have you ever used a tool where you didn’t need any support?

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

Lumoa

OCTOBER 15, 2023

Our research – “ State of Customer Experience 2023 ” showed that 37.5% Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner.

Customer Feedback 78

Customer Feedback Text Analytics Hospitality Hospitality 78

DMG Consulting

FEBRUARY 8, 2024

The survey we conducted in December 2023 captured this information for 2024. Interaction (speech and text) analytics (IA) is the fourth-highest technology investment category for contact centers in 2024 (28.6%). Knowledge management (KM) is the third-highest area of planned investment for contact centers in 2024 (30.4%).

Contact Center 48

Contact Center Technology Technology AI 48

SurveySensum

NOVEMBER 1, 2023

Quick Overview of Top 9 SurveySparrow Alternatives in 2023 SurveySensum Jotform SurveyMonkey Typeform Qualtrics CoreXM Forsta Alchemer Survey Culture Amp Formstack Forms Conclusion Why Look For SurveySparrow Alternatives? But first, let’s understand the drawbacks of SurveySparrow in detail. Why Look For SurveySparrow Alternatives?

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

DMG Consulting

OCTOBER 17, 2019

Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2019 – 2020 Contact Center Analytics Product and Market Report.

Contact Center 48

Contact Center Text Analytics Touchpoint Sales 48

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

For experienced professionals, the software offers advanced functionalities such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing for closed-loop actions, intuitive DIY features, enhanced data visualization, and more, making it an ideal choice for users of all expertise levels.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Execs In The Know

MAY 4, 2023

We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. EITK: What does it mean to create a people-first culture in 2023? EITK: When you look ahead to the rest of 2023 and beyond, what new initiatives are you excited about?

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

NOVEMBER 13, 2023

Did you know that, over 7 billion people worldwide are using mobile phones in 2023? Apart from survey creation, this tool has AI-powered text analytics software that helps you derive actionable insights from open-ended feedback with no manual coding. That’s a lot of people…like a lot.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

APRIL 21, 2023

A quick overview of Formstack alternatives in 2023 Formstack Alternatives Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Start at $49 per month 4.7 (5) Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Request a Demo 7.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

DMG Consulting

APRIL 15, 2020

Due to the high demand for more intelligent (and, in the future, AI-enabled) contact center WFM solutions, and because of the currently limited interest in back-office and branch solutions, DMG estimates that revenue from the WFM market will increase by 10% in 2020, 11% in 2021 and 2022, and 12% in 2023 and 2024.

Contact Center 62

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 62

SurveySensum

JUNE 4, 2024

Source: G2 , Jun 03, 2023 Best Features The platform provides in-depth industry reports, market studies, and company profiles. Source: G2 , Dec 19, 2023 Best Features Typeform allows for the fast creation of simple surveys with branching logic. Our View: This is a beginner-friendly tool that can help you launch simple surveys.

E-commerce 52

E-commerce Social Media Start-ups Non-Profits 52

DMG Consulting

JANUARY 30, 2024

percent by the end of calendar year 2023. Generative AI boosts the ability of interaction (speech and text) analytics (IA) to identify customer trends and needs, positioning companies to be more responsive. DMG Consulting estimates that CCaaS accounted for 28.9

AI 48

AI Contact Center Artificial Intelligence CRM 48

ProProfs

MAY 3, 2023

Also Read: 20 Best Online Tools for Teachers in 2023 Interface needs work Customers also look for ClassMarker alternatives as they find the interface lacking in many aspects and not user-friendly. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Also Read: 20 Best Online Tools for Teachers in 2023 Interface needs work Customers also look for ClassMarker alternatives as they find the interface lacking in many aspects and not user-friendly. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results.

Education 52

Education Text Analytics CRM Social Media 52

SurveySensum

AUGUST 4, 2023

billion in 2023 to $28.65 Tools like SurveySensum’s Text Analytics can help you identify emerging complaints, track customer sentiment, and act in real time. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. billion in 2022 and is projected to grow from $6.47

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

NOVEMBER 10, 2023

9 Website Feedback Tools: A Quick Overview 9 Best Website Feedback Tools of 2023 SurveySensum UserTesting Chattermill GetFeedback NiceReply Hotjar BugHerd Qualaroo SurveySparrow Conclusion What is a Website Feedback Tool? The Text Analytics software enables users to get actionable insights from open-ended feedback.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

DMG Consulting

MARCH 31, 2019

DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023. The WFM market is performing extremely well, and DMG expects it to continue to grow at a strong rate even though it is a mature market.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

SurveySensum

OCTOBER 17, 2023

15 Customer Feedback Tools For NBFCs: A Quick Overview 15 Best Customer Feedback Tools for NBFCs of 2023 SurveySensum Qualtrics Feedier InMoment Typeform UserReport Qualaroo Retently CrowdSignal NiceReply Mopinion GetFeedback Medallia CustomerGauge Delighted Conclusion What is a NBFC Customer Feedback Tool?

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

DMG Consulting

DECEMBER 11, 2019

DMG expects the number of CBCCI seats to increase by 23% in 2019 and 2020, by 21% in 2021 and 2022, and by 20% in 2023. The number of CBCCI seats in the market grew by 20.1% between 2017 and 2018 (as of July 31, 2019).

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

FEBRUARY 1, 2024

Moreover, the 2023 State of Digital Customer Experience Report highlights the need for businesses to focus on an integrated omnichannel approach , as 46% of customers prefer digital channels for contacting companies. SurveySensum’s AI text analysis tool does this automatically by examining thousands of comments.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

JUNE 6, 2024

Source: G2 , Dec 05, 2023 Best Features The tool facilitates real-time feedback collection and management. The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. Our View: This is an ideal survey tool for basic capabilities.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 5, 2024

Source: G2 , Dec 22, 2023 Best Features The tool’s intuitive design allows users to create surveys quickly without needing technical expertise. Also, you can manage and analyze feedback with automation which helps you save time and energy with manual analysis. Also, it provides advanced analysis capabilities.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. According to a report by the Baymard Institute on ‘ Cart Abandonment Stats 2023 ’, it was found that the average cart abandonment rate is 69.9%. Following are some of the key trends to look for in 2023. So, what did they do?

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

AUGUST 8, 2023

Lumoa’s intuitive interface and text analytics allowed everyone in the company to better understand customer sentiment, making NPS a more accessible and successful KPI. If you need more ways to boost your CX strategies, how about you check out the State of Customer Experience 2023? Download your copy now!

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

NOVEMBER 23, 2023

We’ve done our bit of research and shortlisted 15 of the best NPS tools you should check out in 2023. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52