Callminer

MARCH 19, 2024

2024 marks a significant year for the tech industry, as it navigates through economic turbulence. This blog top looks at trends shaping CX in tech and the role of AI in harnessing these opportunities.

AI 68

AI CX 68

Adrian Swinscoe

MARCH 4, 2024

During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? This is a guest post by Caroline Gleeson, CEO at Occupop. first appeared on Adrian Swinscoe.

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Adrian Swinscoe

FEBRUARY 14, 2024

How to gain and keep a customer’s trust has become an ever-present challenge in recent years, with customers becoming increasingly concerned about data, privacy and security […] The post The imperative of customer trust in 2024 first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Customer Retention Customer Experience Management Customer Service 147

ECXO

JUNE 19, 2024

May 21, 2024. March 5, 2024. February 22, 2024. Accessed June 2024. Accessed June 2024. “A new future of work: The race to deploy AI and raise skills in Europe and beyond.” Booth, Bryce, Donohew, Jack, Wlezien, Chris, and Wu, Winnie. Generative AI fuels creative physical product design but is no magic wand.”

AI 386

AI Customer Experience Legal Manufacturing 386

Adrian Swinscoe

NOVEMBER 29, 2024

Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall […] The post Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024 first appeared on Adrian Swinscoe.

Customer Relationship Management 147

Customer Relationship Management Artificial Intelligence Business Growth Customer Relationship 147

eglobalis

JULY 31, 2024

Sources MarTech.org, “2024 Predictions: Better customer experience is on the way” [link] MarTech Cube, “MarTech Predictions for a Better CX in 2024” [link] Martech Edge, “Martech Stack 2024: Insights for Success” [link] Neal Schaffer, “Marketing Technology Trends in 2024: Improve Your Martech Stack” [link] (..)

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Customer Think

AUGUST 9, 2024

As I have written a couple of times before, 2024 will be the year of truth for GenAI. Truth in the sense of proving the delivery of real business value to technology users. Why did the Metaverse disappear as fast as it came up? Or blockchains, for that matter? These technologies didn’t deliver a significant […]

AI 129

AI Technology Technology CX 129

Adrian Swinscoe

AUGUST 30, 2024

Last month, Forrester published the US 2024 Customer Experience (CX) Index, which found […] The post Factors driving the gap between customer expectations and satisfaction first appeared on Adrian Swinscoe. Customers are generally not happy with the experiences they are having with brands.

Customer Expectations 264

Customer Expectations CX Customer Experience Business Growth 264

Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Retention AI 162

ECXO

MARCH 10, 2024

Connect and follow the European Customer Experience Organization: [link] Become a member of the open-access CX professional Business Network here: [link] International Womens Day 2024 ECXO Leadership Team: Connect and follow: [link] The post Celebrating Remarkable Women: ECXO’s Tribute on International Women’s Day appeared first on ECXO (..)

Innovation 374

Innovation CX Customer Experience 374

Customer Think

SEPTEMBER 5, 2024

CX strategy is smarter in 2024 due to several new discoveries I talked about last year. You may have adopted these since then, or they may be new to you. Going forward, our customer experience profession can increase value and maturity by embracing these 9 strategy truths, in addition to the 15 truths covered in […]

CX 127

CX Customer Experience 127

Customer Think

MAY 2, 2024

As we navigate through 2024, staying ahead of the curve requires a keen understanding of emerging trends, strategic insights, and innovative tactics. Let’s explore how to craft […]

Social Media 124

Social Media Business Growth Innovation 124

Adrian Swinscoe

APRIL 5, 2024

In the ever-evolving digital landscape, businesses of all sizes are grappling […] The post A comprehensive guide to Customer Data Platforms in 2024 first appeared on Adrian Swinscoe. a Content Writer for Kings Research.

Business Growth 113

Business Growth Customer Retention Customer Experience Management Technology 113

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 116

Business Growth Innovation AI Start-ups 116

ECXO

APRIL 18, 2024

Mark your calendars: When: April 24th, 2024 Time: 5 PM CET | 4 PM GMT [link] [link] Reserve your spot now for this insightful discussion that promises to offer invaluable perspectives and strategies for navigating the evolving landscape of digital customer interactions.

B2B 334

B2B AI CX Customer Service 334

Callminer

APRIL 10, 2024

Today's companies face a variety of challenges in maintaining customer satisfaction. This blog why it's important, how to improve customer satisfaction in the current landscape, and more.

Customer Satisfaction 41

Customer Satisfaction 41

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

NPS 109

NPS Gaming Business Operations Technology 109

Adrian Swinscoe

AUGUST 29, 2022

On July 27th, Google announced via a blog that it was delaying the removal of third-party cookies in Chrome through into the latter part of 2024. […]. The post Nearly half of CMOs are not ready for a cookieless future first appeared on Adrian Swinscoe.

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246

Customer Think

FEBRUARY 1, 2024

CX Metrics are a big part of new CX wisdom for 2024. In the past year, at least 24 new discoveries were made in the immature field of Customer Experience Management (CXM). As I write and talk about CX (Customer Experience), CS (Customer Service and Customer Success), and CXM, I continually realize there is still […]

CXM 113

CXM CX Customer Experience Customer Experience Management 113

Customer Think

AUGUST 29, 2024

As we move into 2024, several key trends are set to shape the future of digital marketing. The world of digital marketing is constantly evolving, with new trends and technologies emerging each year. To stay competitive, businesses need to be aware of new changes and adapt their strategies accordingly. Here’s a look at the top […]

Gaming 111

Gaming Technology Technology 111

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Business Operations 112

Business Operations Customer Satisfaction Sales Customer Service 112

CX Network

NOVEMBER 30, 2023

From machine customers to the changing role of the product manager, CX is set for six big changes in 2024

CX 105

CX 105

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

AI 97

AI Engineering Business Growth Customer Acquisition 97

Futurelab

APRIL 29, 2024

Adrian Jokiel 2024 16 Michael Piehler 2024 16 Olaf Bellmann 2024 16 Lukas Budke 2024 16 Simon Jungclaus 2024 16 Esther Stephan 2024 16 Adrian Jokiel 2024 16 Michael Piehler 2024 16 Olaf Bellmann 2024 16 Lukas Budke 2024 16 Simon Jungclaus 2024 16 Esther Stephan 2024 16

VOC 157

VOC Innovation 157

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. The post Product News – March 2024 appeared first on Lumoa. Let’s get started!

Start-ups 78

Start-ups AI Voice of the Customer 78

ECXO

OCTOBER 5, 2023

After July 2024, a nominal fee will be introduced for new members only. As we prepare our own Corporate program. To be continued…” European Customer Experience Organization (ECXO) is currently an open access for free registration! Join us today!”

Customer Survey 380

Customer Survey AI Net Promoter Score NPS 380

Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! The post Product News – August 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Security Matters Security is on everyone’s mind in 2024, as it should be. ” The post Industry Report: State of the Contact Center 2024 first appeared on Fonolo.

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

Callminer

JULY 29, 2024

Learn about new call center technologies and strategies that continue to evolve, and their impact on how customers get the help they need and how agents interact with customers.

Technology 36

Technology Technology 36