Lumoa

NOVEMBER 4, 2024

content Lumoa Product News for October 2024 Hey everyone! The post Product News – October 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Introducing Netigate EX!

Close the Loop 78

Close the Loop AI B2B Engineering 78

Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! The post Product News – August 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Adrian Swinscoe

FEBRUARY 14, 2024

How to gain and keep a customer’s trust has become an ever-present challenge in recent years, with customers becoming increasingly concerned about data, privacy and security […] The post The imperative of customer trust in 2024 first appeared on Adrian Swinscoe.

Artificial Intelligence 147

Artificial Intelligence Customer Retention Customer Experience Management Customer Service 147

Adrian Swinscoe

MARCH 4, 2024

During the Great Resignation, which saw employees voluntarily leaving their jobs en masse, recent statistics […] The post IWD 2024: How Can Businesses Help Women Feel More Supported and Engaged at Work? This is a guest post by Caroline Gleeson, CEO at Occupop. first appeared on Adrian Swinscoe.

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Customer Think

AUGUST 9, 2024

As I have written a couple of times before, 2024 will be the year of truth for GenAI. Truth in the sense of proving the delivery of real business value to technology users. Why did the Metaverse disappear as fast as it came up? Or blockchains, for that matter? These technologies didn’t deliver a significant […]

AI 129

AI Technology Technology CX 129

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. The post Product News – March 2024 appeared first on Lumoa. Let’s get started!

Start-ups 78

Start-ups AI Voice of the Customer 78

Customer Think

SEPTEMBER 5, 2024

CX strategy is smarter in 2024 due to several new discoveries I talked about last year. You may have adopted these since then, or they may be new to you. Going forward, our customer experience profession can increase value and maturity by embracing these 9 strategy truths, in addition to the 15 truths covered in […]

CX 124

CX Customer Experience 124

Adrian Swinscoe

APRIL 5, 2024

In the ever-evolving digital landscape, businesses of all sizes are grappling […] The post A comprehensive guide to Customer Data Platforms in 2024 first appeared on Adrian Swinscoe. a Content Writer for Kings Research.

Business Growth 147

Business Growth Customer Retention Customer Experience Management Technology 147

Lumoa

JUNE 28, 2024

Lumoa Product News for June 2024 Hey everyone! The post Product News – June 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

Start-ups 78

Start-ups 78

Lumoa

MAY 30, 2024

Lumoa Product News for April 2024 Hey everyone! The post Product News – April 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

AI 78

AI Start-ups CX 78

Hodusoft

NOVEMBER 14, 2024

HoduCC's Predictive Dialer Carves a Place on Software Advice's FrontRunner 2024 List Legendary Greek philosopher Aristotle rightly said, “We are what we repeatedly do. Why Software Advice Named HoduCC’s Predictive Dialer as a FrontRunner in 2024? Excellence then, is not an act, but a habit.”

Contact Center 52

Contact Center Omnichannel Social Media Innovation 52

Lumoa

FEBRUARY 29, 2024

Lumoa Product News for February 2024 Hey everyone! The post Product News – February 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

AI 78

AI Start-ups Touchpoint 78

Fonolo

DECEMBER 8, 2023

Our 2024 trends document covers it all. Here’s a snapshot of what you’ll find: 2024 Contact Center Trends Chatbots get a glow-up By now, most of us have had a run-in with the first generation of chatbots. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! The post Product News – January 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Thanks for reading!

AI 78

AI Start-ups 78

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Not a Totango customer just yet?

Business Operations 111

Business Operations Customer Satisfaction Sales Customer Service 111

Customer Think

MAY 2, 2024

As we navigate through 2024, staying ahead of the curve requires a keen understanding of emerging trends, strategic insights, and innovative tactics. Let’s explore how to craft […]

Social Media 124

Social Media Business Growth Innovation 124

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

NPS 109

NPS Gaming Business Operations Technology 109

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

AI 97

AI Engineering Business Growth Customer Acquisition 97

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 115

Business Growth Innovation AI Start-ups 115

Callminer

MARCH 11, 2024

Improving CX is critical, and sentiment analysis can empower companies to understand and respond to customers’ feelings and needs. This blog offers tips for selecting the best sentiment analysis tool.

Sentiment Analysis 341

Sentiment Analysis CX 341

NGDATA

SEPTEMBER 5, 2024

Source The post McKinsey Technology Trends Outlook 2024 appeared first on NGDATA. The report emphasizes the importance of aligning long-term technology strategies with internal capacities and external ecosystems to successfully scale new technologies.

Outlook 52

Outlook Technology Technology AI 52

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Security Matters Security is on everyone’s mind in 2024, as it should be. ” The post Industry Report: State of the Contact Center 2024 first appeared on Fonolo.

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

NGDATA

AUGUST 26, 2024

In 2024, personalized marketing is essential for engaging customers amid a deluge of generic advertisements. Source The post The Power of Personalized Marketing in 2024 appeared first on NGDATA. Key strategies include leveraging customer data, segmenting audiences, and implementing dynamic content across digital platforms.

Sales 52

Sales Customer Experience 52

NGDATA

AUGUST 9, 2024

Eight popular digital marketing strategy frameworks for 2024. Source The post 8 Digital Marketing Strategy Frameworks for 2024 appeared first on NGDATA. These frameworks guide businesses in creating effective digital marketing strategies by providing structure and direction, improving resource allocation, and enhancing analytics.

Customer Retention 52

Customer Retention Business Growth 52

Customer Think

AUGUST 21, 2024

In the year 2024, the landscape has shifted significantly. The evolution of content marketing has been nothing short of remarkable. What was once considered a mere buzzword has now become a critical component of effective digital campaigns.

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NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Source The post What Exactly is Digital Marketing in 2024? appeared first on NGDATA.

Social Media 52

Social Media Social Listening AI Innovation 52

NGDATA

MAY 8, 2024

The right employees, mindset, and offerings have been identified as vital factors in the success of these community banks, as they continue to hit their stride in 2024 and intend to maintain their momentum. Source The post Best Performing Banks in 2024 appeared first on NGDATA.

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NGDATA

AUGUST 15, 2024

Source The post 55+ Personalization Statistics (New 2024 Data) appeared first on NGDATA. The global personalization software market is expected to grow significantly, and businesses can generate 40% more revenue through personalized strategies.

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Customer Think

FEBRUARY 1, 2024

CX Metrics are a big part of new CX wisdom for 2024. In the past year, at least 24 new discoveries were made in the immature field of Customer Experience Management (CXM). As I write and talk about CX (Customer Experience), CS (Customer Service and Customer Success), and CXM, I continually realize there is still […]

CXM 113

CXM CX Customer Experience Customer Experience Management 113