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Ahead of the Curve: MarTech-Driven Customer Experience Evolution

eglobalis

Enhanced Analytics and Insights: Advanced analytics and reporting tools will become more sophisticated, providing deeper and more actionable insights into customer behavior and campaign performance. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.

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[Experience Action Podcast] CX Pulse Check – November 2024

Experience Investigators

Wrapping up with the power of a customer-centered culture in crisis management, this episode promises actionable insights to elevate your communication strategy in customer experience. Her next book, Say What They Can’t Unhear: The 9 Principles of Lasting Change is available in bookstores everywhere in October 2024.

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Product News – August 2024

Lumoa

content Lumoa Product News for August 2024 Hey everyone! Actionable Insights have been overhauled! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other.

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Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. In 2024 we are launching our education program. Data security and compliance should be prioritised to protect sensitive customer information.

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

Attendees will leave with practical tools and actionable insights to make data-driven decisions, motivated to embrace AI, and leverage its potential in their work. Saving the Day 🏆 Case studies demonstrating how successful AI implementation can solve common product management challenges and provide data-driven insights.

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Growth vs. Customer Experience: A Dilemma?

ECXO

SeasonOfLight , #ChristmasJoy , #HanukkahLights #cx #customerexperience Hannukah 2024 The False Dichotomy: Growth vs. Customer Experience A common misconception is that prioritizing customer experience will hinder growth by diverting resources or reducing profitability. Wishing you a joyful Christmas and a Hanukkah full of light!

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Best 7 Customer Service Quality Assurance Software for Ecommerce & Retail in 2024

Retently

QA tools enable you to monitor interactions in real-time, automate support quality control, and provide actionable insights that ensure your team delivers a seamless experience every time. Seamless Reviews: Share Quality Assurance reviews with frontline teams quickly, allowing for actionable insights as soon as reviews are completed.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

Through compelling storytelling and actionable insights, learn to overcome challenges like misaligned objectives, communication breakdowns, and resistance to change. 📅 May 2, 2024 at 11:00 am PT, 2:00 pm ET, 7:00 pm GMT Use Product Management Today’s webinars to earn professional development hours!