Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

AI 52

AI Actionable Insights Sports Innovation 52

Gainsight

OCTOBER 15, 2024

With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful. At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success.

AI 52

AI Actionable Insights Sports Innovation 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Notifications are available via email, Slack, and Teams.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Retently

AUGUST 15, 2024

Actionable Insights : The straightforward nature of CSAT surveys – often asking customers to rate their satisfaction on a scale of 1 to 5 – makes it easy for businesses to interpret the results and take actionable steps to improve customer experience.

Retail 106

Retail Customer Satisfaction NPS Customer Feedback 106

SurveySensum

DECEMBER 30, 2024

Source: G2 , CustomerGauge Review, Sep 11, 2024 2. ChurnZero B2B, SaaS Proactive customer engagement with real-time interactions Automated health score monitoring for predictive insights Data-driven decisions with key CX metrics Automated playbooks for scalable engagement $12,000 annually 4.7

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

AUGUST 12, 2024

If you operate in the ecommerce or retail space, look for a user-friendly interface and real-time feedback capabilities – perfect for businesses needing quick, actionable insights. Opt for specialized tools for better customization, detailed insights and improved customer engagement.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The post Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 appeared first on Hodusoft. Ask for a Free demo!

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

SurveySensum

DECEMBER 18, 2024

Launch, analyze, and extract actionable insights from your NPS program with SurveySensums NPS experts! Here is a study of NPS benchmarks that reveals the average NPS score of different industries in 2024. a purchase or support call) provides actionable insights. Suggested Read: What is a Good NPS Score for SaaS ?

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Retently

MARCH 26, 2024

It also includes advanced analytics powered by AI, workflow management tools, and reliable security features. Using advanced AI, InMoment helps businesses quickly understand customer data, from survey responses and social media reviews to in-depth conversations in call logs, emails, support tickets, and chat transcripts.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Logicalware

AUGUST 18, 2023

Are you ready to go beyond buzzwords and dive into the real impact of AI on Customer Experience? Elevate ’23 is not just an event, it’s your gateway to actionable insights and tangible results. The post Elevate ’23: Shaping the Future of CX in the Age of AI appeared first on Puzzel United Kingdom.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI).

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Zendesk

MARCH 7, 2024

Organizations can also lean on AI-powered reviews that speed up the QA process—giving them the feedback they need to improve their processes. For example, workforce managers can use AI-powered WFO tools to forecast optimal staffing needs for agents. All of this, in turn, can enhance customer satisfaction and customer loyalty.

AI 52

AI Customer Satisfaction CX Construction 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Hodusoft

DECEMBER 26, 2024

Growing Popularity of Chatbots An online poll conducted by Gartner between January and February 2022 revealed that 27 out of 50 respondents said that they are using some form of chatbot, Virtual Customer Assistant (VCA) or other types of conversational AI platforms for customer-facing applications.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Experience Investigators

MAY 7, 2024

Jignesh Shah from Blackhawk Network chimes in on the art of memorable customer feedback, while Lorraine Schumacher, CX Executive Advisor, and Karyn Furstman of CustomersFurst bring us back to basics, reminding us of the importance of fundamental standards in the era of AI.

CX 52

CX Healthcare Actionable Insights AI 52

SurveySensum

MARCH 26, 2024

Now, to effectively harness the power of customer feedback, you need a robust customer feedback tool to create surveys, gather and analyze thousands of feedback, and derive actionable insights from it. List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Text Analysis Harness the capabilities of AI-driven Text analysis.

Start-ups 52

Start-ups Construction Social Media Actionable Insights 52

SurveySensum

JULY 12, 2024

6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses. Here’s a detailed comparison to help you choose the perfect tool for procuring valuable customer insights. AI-powered Text Analysis: Analyze thousands of feedback via AI-enabled text analysis.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business. Contact for pricing.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. SurveySensum SurveySensum is a powerful AI-powered experience management tool that enables organizations to manage and improve their customer, employee, and product experience.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Advanced AI and GenAI technologies demonstrate how automation can be a game-changer in the CX space.

CX 52

CX Artificial Intelligence Machine Learning AI 52

SurveySensum

DECEMBER 20, 2023

10 Customer Service Metrics to Track in 2024 Navigating through numerous service metrics can be overwhelming. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024. Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play. Let’s dive into the details: 1.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. In 2024, over 55% of web traffic is from mobile devices. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JULY 2, 2024

10 Best Customer Feedback Tools in 2024 1. SurveySensum SurveySensum is one of the most affordable AI-powered customer feedback tools out there. It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. Qualaroo Qualaroo is a unique customer feedback tool.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Customer Experience 78

Customer Experience ML Social Media CX 78