2024 Actionable Insights Artificial Intelligence 
eglobalis
JULY 31, 2024
Enhanced Analytics and Insights: Advanced analytics and reporting tools will become more sophisticated, providing deeper and more actionable insights into customer behavior and campaign performance. Real-time data processing and AI-driven responses will enable companies to meet customer expectations promptly.
DMG Consulting
JANUARY 1, 2024
The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.
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DMG Consulting
AUGUST 10, 2023
This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.
Execs In The Know
JULY 7, 2024
Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Data-driven approaches are reimagining service delivery, making it more intuitive and responsive.
Speaker: Conrado Morlan
In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies.
Zendesk
FEBRUARY 12, 2024
This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.
Zendesk
JANUARY 25, 2024
An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.
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