Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Execs In The Know

OCTOBER 14, 2024

AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI). What is AI customer feedback analysis?

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

DECEMBER 20, 2023

10 Customer Service Metrics to Track in 2024 Navigating through numerous service metrics can be overwhelming. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024. Plus, because ERICA is guided by artificial intelligence (AI), it always gives the right information.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. Learn More in Our Report: The State of AI in Customer Success, 2024 3. These vendors typically offer intuitive AI interfaces that make it easy to deliver actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

As a customer success (CS) leader, I’ve witnessed firsthand the transformative power of artificial intelligence in our industry. Learn More in Our Report: The State of AI in Customer Success, 2024 3. These vendors typically offer intuitive AI interfaces that make it easy to deliver actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. The rise of artificial intelligence, most notably generative AI , has transformed customer service operations in contact centers.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

DMG Consulting

JULY 15, 2024

A Practical Approach to GenAI in the Contact Center View this article on the publisher’s website July 2, 2024 Artificial intelligence (AI), particularly generative AI (genAI), is changing the contact center and customer service landscape for the better.

Contact Center 48

Contact Center Artificial Intelligence Construction AI 48

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. In 2024, over 55% of web traffic is from mobile devices. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Gainsight

SEPTEMBER 9, 2024

Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword. It’s the fuel that powers your team.

Net Promoter Score 52

Net Promoter Score Artificial Intelligence Government AI 52

Gainsight

SEPTEMBER 9, 2024

Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword. It’s the fuel that powers your team.

Net Promoter Score 52

Net Promoter Score Artificial Intelligence Government AI 52

Execs In The Know

SEPTEMBER 28, 2023

As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Gainsight

JUNE 28, 2024

Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. People are asking, “Will AI take my job?” Got Pulse FOMO?

Education 52

Education AI Artificial Intelligence Start-ups 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. Cons: Lack of native SMS reviews Source: Capterra, Retently Reviews, 2024 G2 Review: 4.6/5 Let’s see! Can integrate with other apps.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Hodusoft

DECEMBER 11, 2024

However, the good news is, in the age of Artificial Intelligence (AI), contemporary organizations can leverage a wide array of tools and technologies to enhance the success rate of their CX programs and provide excellent experience to their customers.

AI 52

AI CX Contact Center Omnichannel 52