Hodusoft

DECEMBER 26, 2024

As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email. Advanced analytics tools can analyze all relevant data to identify trends, measure performance, and gain actionable insights into customer behavior.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

JULY 12, 2024

It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business. Thus, guiding you to make the right decisions for business growth. In this article, we explore the top 6 NPS software designed for small businesses.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Taking Action on Feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. So, let’s start by understanding what is employee feedback and why businesses need to focus on it.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JULY 2, 2024

Yes No Starter – $59 per month Essential – $119 per month Growth – $239 per month Business – $359 per month 4.5 10 Best Customer Feedback Tools in 2024 1. Gather & analyze feedback in real-time, take action on negative feedback, and close the feedback loop in time with SurveySensum!

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn More in Our Report: The State of AI in Customer Success, 2024 3. These vendors typically offer intuitive AI interfaces that make it easy to deliver actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Gainsight

OCTOBER 4, 2024

The rapid evolution of AI technology is reshaping how we engage with customers, manage our teams, and drive business growth. Learn More in Our Report: The State of AI in Customer Success, 2024 3. These vendors typically offer intuitive AI interfaces that make it easy to deliver actionable insights.

AI 52

AI Artificial Intelligence Actionable Insights Gaming 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. In 2024, over 55% of web traffic is from mobile devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. Once you’ve found the right software, you will notice a difference in the quality of your data and the resulting insights.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

SugarCRM

JULY 18, 2024

The lack of visibility and actionable insights from the sales funnel and inability to offer proper after-care services were also impacting the business’ outcomes. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Tracking numerous KPIs can be counterproductive because not all KPIs will provide actionable insights or contribute to your specific goals and objectives.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

C3Centricity

JANUARY 10, 2025

Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.

Sports 62

Sports Business Growth CX Actionable Insights 62

SurveySensum

NOVEMBER 25, 2024

Pricing If you are a small business, startup, or a company with a limited budget, then Medallia’s pricing can be a concern. Source : G2 , Medallia Review, Oct 11, 2024 2. Source : G2 , Medallia Review, Nov 5, 2024 5. And enable you to take relevant actions that drive business growth.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52