SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? In Decembers CXPA B2B Roundtable hosted by Martha Brooke, and featuring Dave Seaton, that very question took center stage.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

SurveySensum

FEBRUARY 28, 2024

These tools typically offer customizable survey templates, anonymous submission options, robust reporting features to analyze feedback data, and more. Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations.

Start-ups 52

Start-ups Construction Social Media Actionable Insights 52

Zendesk

MARCH 7, 2024

Quality assurance In the scope of WFO, customer service quality assurance (QA) focuses on reviewing conversations to improve your support team’s performance and increase customer satisfaction. You can also use AI to automatically identify patterns in datasets, provide actionable insights, streamline routine tasks, and more.

AI 52

AI Customer Satisfaction CX Construction 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play. Let’s dive into the details: 1.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JULY 2, 2024

CrowdSignal It has a simple drag and drop form builder to customize surveys It offers simple and adaptable polls It allows you to select the date and time you want the form to be available for users to fill in. 10 Best Customer Feedback Tools in 2024 1. No No Pro – $200 per year Corporate – $899 per month 4.2

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

DECEMBER 13, 2024

Limited Customization Jotform lacks advanced customization options. So if you are looking for a tool with more nuanced customization options such as customizing survey design , colors and widgets, then this tool might not be ideal for you. Source: G2 , Jotform Review, Feb 08, 2024 3.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 5, 2024

*Source: G2 , Sep 18, 2018 Best Features It creates different types of custom surveys that align with your organization’s competencies and goals. It seamlessly combines customer, employee, and peer feedback into one cohesive system. Pros Generates detailed and actionable feedback reports.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

Execs In The Know

OCTOBER 14, 2024

Provides faster, more accurate insights AI customer feedback analysis allows organizations to identify and respond to customer information quickly. Rather than manually sorting through customer surveys or reviewing support tickets, AI can deliver actionable insights in real time.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

JANUARY 10, 2024

But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Best Times to Send a Survey in 2024 1. So, if a company sends a survey on a Tuesday, the response rate will be high. Let’s get started.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 21, 2025

Integrate surveys into HubSpot emails. Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. Key Features Create, clone, and customize survey templates for all your survey needs.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Source : G2 , Qualtrics Review, Nov 15 2024 4. Let’s see! 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 11, 2024 2. Poor Customer Service Customer service is one of the major deciding factors when it comes to choosing any new tool. Source : G2 , Medallia Review, Nov 5, 2024 5. This makes the tool not ideal for businesses looking for affordable customer feedback management tools.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52