DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. It’s a very exciting and opportune time for WEM solutions. This is where the newly reimagined WEM platform comes in.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Actionable insights are just a click away.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Contact Center Sentiment Analysis 52

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Retently

MARCH 26, 2024

InMoment Dashboard Description: The platform is particularly praised for integrating various types of customer experience data (including customer experience, employee experience, marketing experience, and product experience), allowing companies to draw actionable insights. Features earn top marks with a 4,7/5 rating.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Employee engagement : Engaged employees are more productive, innovative, and committed to their organizations. This continuous improvement mindset fosters innovation, agility, and resilience. What is an Employee Pulse Survey Tool?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

FEBRUARY 28, 2024

Overall, these tools play a crucial role in gathering actionable insights and fostering a culture of transparency and open communication within organizations. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. How to Choose the Right Anonymous Feedback Tool?

Start-ups 52

Start-ups Construction Social Media Actionable Insights 52

Zendesk

FEBRUARY 12, 2024

This podcast is hosted by Zendesk—a leader in customer service software solutions—and brings you interviews with industry experts, case studies, and actionable insights. It provides actionable insights and is especially useful for businesses looking to improve their customer personas and segmentation.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

JULY 2, 2024

Qualtrics Offers innovative predictive intelligence and analytics for a better quality of operations. 10 Best Customer Feedback Tools in 2024 1. The app helps you ask the right question to the right user using its innovative proprietary survey widget. Yes Yes Starts at $99/month 4.6

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

JULY 17, 2024

dollars in the first quarter of 2024, making it the largest telecommunications company in the US and the fourth-largest telecommunications company in the world by market cap? Take Prioritized Action That Will Impact Your Bottom Line The Most! Did you know that Verizon’s revenue amounted to 32.48 billion U.S.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SugarCRM

JUNE 5, 2024

It’s our goal to stay firmly at the forefront of responsible innovation, continuously delivering capabilities that help our customers grow their businesses efficiently. Our first use cases focused on case and opportunity summarization, aiming to streamline collaboration and provide succinct, actionable insights for customer-facing teams.

Innovation 26

Innovation CRM Data Entry Compliance 26

Execs In The Know

JULY 7, 2024

Artificial intelligence (AI) and machine learning are empowering brands to transform customer data into actionable insights, driving personalized experiences that surprise and delight at every touchpoint. Innovative organizations are embarking on ambitious journeys to redefine their service delivery models.

CX 52

CX Artificial Intelligence Machine Learning AI 52

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JULY 16, 2024

Constantly Innovates – Gemini Seen the latest addition to Google Chrome’s AI-driven chatbot, Gemini? Innovation is the hallmark of Google’s vision. Employee Engagement Google has yet again been ranked by LinkedIn as one of the top 10 companies to work at in 2024. Not only that Google currently has a rating of 4.3

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

Experience Investigators

JANUARY 23, 2024

Smart Data, Smart Decisions Numbers Tell Stories : Actionable insights are really what customer experience is all about. As we step into the next chapter, let’s remember that customer experience is all about connection, innovation, and a whole lot of fun! Stay curious and open to new ideas. And there you have it!

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SugarCRM

SEPTEMBER 24, 2024

In manufacturing, CRM tools became a catalyst for improved communication, production optimization, and innovation. CRM software makes it easier to gather customer feedback and generate actionable insights. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Manufacturing 48

Manufacturing CRM Innovation Customer Feedback 48

Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Call center AI trends for 2024 What’s next for AI in call centers? Here are a few trends to expect in 2024.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Gainsight

JUNE 28, 2024

Denise Stokowski (SVP, Product Management, Gainsight) with the Puppies of Pulse This year’s Pulse also featured a first—a dedicated track on digital customer education with a simple goal: Provide attendees with actionable insights and takeaways they could apply to their program. Always put the end-user experience first. Got Pulse FOMO?

Education 52

Education AI Artificial Intelligence Start-ups 52

Execs In The Know

SEPTEMBER 28, 2023

As with all Execs In The Know CX research, the report features several Practitioner’s Perspectives — bite-sized analyses and insights from CX leaders of iconic and leading brands. This research provides readers with actionable insights and powerful statistical support for future CX strategies and investments.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

JULY 18, 2024

In an era where customer expectations are continually evolving, manufacturers are increasingly turning to digital solutions to innovate and stay competitive. Growth and Innovation Through Digital Transformation. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

eglobalis

APRIL 6, 2025

It must transcend product features to incorporate dimensions like risk mitigation, long-term partnerships, innovation, and tailored support. Youll find actionable insights, real business examples, and guidance grounded in research from trusted institutions like McKinsey, BCG, and Harvard Business Review.

Manufacturing 299

Manufacturing Contact Center B2B Compliance 299

C3Centricity

JANUARY 10, 2025

Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.

Sports 62

Sports Business Growth CX Actionable Insights 62

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. Cons: Lack of native SMS reviews Source: Capterra, Retently Reviews, 2024 G2 Review: 4.6/5 Let’s see! Can integrate with other apps.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Hodusoft

DECEMBER 11, 2024

Paul Hagen, a former Forrester CX analyst and the present head of Customer Experience & Innovation Strategy at West Monroe Partners, believes 75 percent of CX initiatives fail on execution. Falling Short in Innovation Legendary business icon Steve Jobs famously said, “Innovation is the only way to win.”

AI 52

AI CX Contact Center Omnichannel 52