Retently

MARCH 26, 2024

Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT).

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Gainsight

SEPTEMBER 9, 2024

Traditional CS models rely heavily on Customer Success Manager (CSM) manual assessments, periodic check-ins, and Net Promoter Score (NPS) surveys—with dismal response rates—to gauge the health of an account. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword.

Net Promoter Score 52

Net Promoter Score Artificial Intelligence AI Government 52

Gainsight

SEPTEMBER 9, 2024

Traditional CS models rely heavily on Customer Success Manager (CSM) manual assessments, periodic check-ins, and Net Promoter Score (NPS) surveys—with dismal response rates—to gauge the health of an account. Real-Time AI Intelligence: A New Frontier In the world of Customer Success, artificial intelligence (AI) isn’t a buzzword.

Net Promoter Score 52

Net Promoter Score Artificial Intelligence AI Government 52

SurveySensum

JULY 12, 2024

6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses. Here’s a detailed comparison to help you choose the perfect tool for procuring valuable customer insights. They will help you create NPS surveys tailored to your goals.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play. Let’s dive into the details: 1.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. 10 Best Customer Feedback Tools in 2024 1. No No Pro – $200 per year Corporate – $899 per month 4.2 Gathering customer feedback is just the first step – everything comes after that.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024?

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JUNE 6, 2024

The objective is basically to extract actionable insights, take action in time, and boost the overall customer experience while driving the CX-driven ROI. Source: G2 , May 01, 2024 Best Features Google Workspace has an API for larger organizations to integrate these apps with third-party applications with ease.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JULY 17, 2024

dollars in the first quarter of 2024, making it the largest telecommunications company in the US and the fourth-largest telecommunications company in the world by market cap? Take Prioritized Action That Will Impact Your Bottom Line The Most! Did you know that Verizon’s revenue amounted to 32.48 billion U.S.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. What to ask?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

Execs In The Know

OCTOBER 14, 2024

Provides faster, more accurate insights AI customer feedback analysis allows organizations to identify and respond to customer information quickly. Rather than manually sorting through customer surveys or reviewing support tickets, AI can deliver actionable insights in real time. Bain & Company, Inc., and Fred Reichheld.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. Let’s begin!

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

AUGUST 8, 2024

By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations. This insight will help you create action plans that are data-driven and can actually help you resolve customer pain points. Now, let’s discover the top questions for the website feedback survey.

Actionable Insights 52

Actionable Insights NPS Touchpoint Net Promoter Score 52

SurveySensum

JUNE 5, 2024

Pros Generates detailed and actionable feedback reports. Provides clear, actionable insights Cons Less streamlined templates Lack of question types Pricing The basic plan starts at $99/month. Source: G2 , Mar 03, 2024 Best Features The tool provides excellent questioning and branching capabilities. G2 Review : 4.0/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. Yes, these questions can break or make your CX program – especially if you want to launch a CX program that gives you actionable insights and improves your business performance. Qualtrics: CX Consultation New to the CX world? Where to start? NPS or CES or CSAT? Where to launch the survey?

CX 52

CX Actionable Insights Start-ups Text Analytics 52

SurveySensum

JULY 16, 2024

Employee Engagement Google has yet again been ranked by LinkedIn as one of the top 10 companies to work at in 2024. Now, if you feel inspired by Google’s NPS score and want to achieve a similar feat, then you need to launch your own NPS program with an effective NPS software like SurveySensum.

NPS 52

NPS Customer Loyalty Close the Loop Engineering 52

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. Let’s get started. That’s when people are usually more focused and ready to engage.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

MARCH 21, 2025

Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. Cons: Expensive Requires technical knowledge for customization Customer Review * Source : G2 , Feb 29, 2024 Pricing Contact InMoment for detailed pricing.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. But thats not all, the experts also help in gathering actionable insights and prioritize action plans so that you can identify the gaps and achieve your business goals.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52