SurveySensum

SEPTEMBER 23, 2024

It’s like having a high-tech dashboard that tracks how your customers interact with your brand and helps you turn those interactions into actionable insights. It spots behaviors that boost your bottom line and guides you on what actions to take. Let’s uncover how a CX tool can transform your business.

CX 52

CX Customer Experience Social Media CRM 52

Experience Investigators

JANUARY 23, 2024

Ignoring the Shift to Not Just Mobile-First, but Omnichannel for Real Customers are increasingly using mobile devices for their interactions. Omnichannel shoppers tend to spend more, with a 4% increase in-store and 10% online compared to single-channel shoppers, according to Harvard Business Review.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. 10 Best Customer Feedback Tools in 2024 1.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

JULY 16, 2024

Employee Engagement Google has yet again been ranked by LinkedIn as one of the top 10 companies to work at in 2024. Meanwhile, G-suite subscribers can skip the Google Help option and directly reach customer service via email, chat, phone support, etc, providing an excellent example of omnichannel customer service.

NPS 52

NPS Customer Loyalty Engineering Close the Loop 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Large volumes of qualitative data turn into actionable insights. In 2024, over 55% of web traffic is from mobile devices. Noise in the data Smartphones are truly amazing devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

JULY 18, 2024

The integration with Liferay supports the buyer’s omnichannel journey, allowing manufacturers to deliver seamless customer experiences. The lack of visibility and actionable insights from the sales funnel and inability to offer proper after-care services were also impacting the business’ outcomes.

Manufacturing 26

Manufacturing CRM Compliance Sales 26

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

MAY 28, 2024

Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. These tools analyze data from various sources, like your CRM, marketing automation, sales enablement, and customer service systems, and provide actionable insights.

Technology 26

Technology Technology Sales CRM 26