SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. SurveySensum focuses on making feedback actionable by closing the loop. Let’s dive into the details: 1.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JUNE 6, 2024

Along with the basic necessities like cross-tab analysis, WhatsApp surveys , an analytical survey dashboard , and more, SurveySensum has advanced features like AI-powered text analysis, a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Their customer support is quick to reply and effective.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. These are some of the basic questions but they can also make or break your CX program – especially when you are new to CX and want to launch a CX program that gives you actionable insights and improves your business performance. What to ask?

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. Yes, these questions can break or make your CX program – especially if you want to launch a CX program that gives you actionable insights and improves your business performance. Qualtrics: CX Consultation New to the CX world? Where to start? NPS or CES or CSAT? Where to launch the survey?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JUNE 5, 2024

Pros Generates detailed and actionable feedback reports. Provides clear, actionable insights Cons Less streamlined templates Lack of question types Pricing The basic plan starts at $99/month. Source: G2 , Mar 03, 2024 Best Features The tool provides excellent questioning and branching capabilities. G2 Review : 4.0/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. Let’s get started. That’s when people are usually more focused and ready to engage.

NPS 52

NPS Customer Feedback CX Start-ups 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved. The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78