Callminer

SEPTEMBER 9, 2024

CallMiner's 2024 CX Landscape Report makes one thing clear — organizations are becoming more intentional and strategic about their use of AI to drive CX and overall business value.

CX 182

CX AI 182

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. While AI will undoubtedly enhance certain aspects of CX, this view oversimplifies the multifaceted nature of customer expectations and underestimates the continuous adaptation required to meet evolving demands in global markets.

B2B 325

B2B Artificial Intelligence AI CX 325

ECXO

APRIL 18, 2024

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio The European Customer Experience Organization (ECXO) is delighted to announce our upcoming session on AI digital conversations, a topic of utmost importance in today’s business landscape.

B2B 334

B2B AI CX Customer Service 334

Customer Think

AUGUST 9, 2024

As I have written a couple of times before, 2024 will be the year of truth for GenAI. Truth in the sense of proving the delivery of real business value to technology users. Why did the Metaverse disappear as fast as it came up? Or blockchains, for that matter? These technologies didn’t deliver a significant […]

AI 129

AI Technology Technology CX 129

ECXO

DECEMBER 20, 2023

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way. with Lior Arussy appeared first on ECXO - European Customer Experience Organization.

AI 207

AI CXM CX Innovation 207

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

ECXO

JANUARY 16, 2024

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way.

AI 156

AI CXM CX Innovation 156

Adrian Swinscoe

NOVEMBER 29, 2024

Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall […] The post Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024 first appeared on Adrian Swinscoe.

Customer Relationship Management 147

Customer Relationship Management Artificial Intelligence Business Growth Customer Relationship 147

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 116

Business Growth Innovation AI Start-ups 116

Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Retention AI 162

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

AI 97

AI Engineering Business Growth Customer Acquisition 97

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Customer Think

JANUARY 30, 2024

AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays a larger role in solving customer demands. And third, AI will impact the shopping experience, giving CX teams […]

AI 72

AI CX Customer Experience Contact Center 72

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. Overall, over 60 percent say they’re planning […]

Retail 119

Retail AI Technology Technology 119

Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! AI Filters now available for conversational data AI Filters is a feature that allows you to create questions associated with your data, and our AI will attempt to answer them. Read more about AI Filters here ! Let’s get started! Thanks for reading!

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Security Matters Security is on everyone’s mind in 2024, as it should be. ” The post Industry Report: State of the Contact Center 2024 first appeared on Fonolo.

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. The post Product News – March 2024 appeared first on Lumoa. Let’s get started!

Start-ups 78

Start-ups AI Voice of the Customer 78

Lumoa

MAY 30, 2024

Lumoa Product News for April 2024 Hey everyone! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time. So we decided to test how LLM’s stack up to our AI, and what could be improved in our own process. Let’s get started!

AI 78

AI Start-ups CX 78

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry. Experts repeatedly reminded attendees that AI is not the goal.

AI 107

AI Sales Innovation B2B 107

Lumoa

FEBRUARY 29, 2024

Lumoa Product News for February 2024 Hey everyone! Our AI will then generate you a clear and reasonable response to your question. New Feature – AI Answers AI Answers allows you to create a question that will be associated with each feedback. The post Product News – February 2024 appeared first on Lumoa.

AI 78

AI Start-ups Touchpoint 78

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces.

Innovation 91

Innovation Customer Service Omnichannel Social Media 91

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Topic Modeling Improvements We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics.

AI 78

AI Start-ups 78

Beyond Philosophy

DECEMBER 7, 2023

He had a lot of interesting insights in terms of the interface between AI and human employees. As we develop AI into our systems, we will need to determine what AI will replace, what it will augment, and what it will add. AI presents opportunities to shift some routine tasks off the backs of human employees and onto AI systems.

AI 88

AI Customer Experience Start-ups Education 88

Intercom

JANUARY 10, 2024

In just 12 months, generative AI went from being an emerging possibility to a stop-you-in-your-tracks, drop-everything phenomenon. It’s transforming the customer service landscape at lightning speed, and heading into 2024, the race for competitive advantage is well and truly on. Out with the old, in with the new.

Customer Service 81

Customer Service AI Customer Expectations Technology 81

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. Our 2024 trends document covers it all. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

The Customer Service Blog

JANUARY 4, 2024

The Institute of Customer Service will be holding their Annual Conference on 12th March 2024 at the London Hilton Hotel on Park Lane. The event is open to members and non-members. The event is the biggest forum for customer service thought leadership and best practice in the UK.

Customer Service 92

Customer Service Customer Satisfaction AI 92

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024? Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. This year is about artificial intelligence (AI). The same thing is happening with AI. Click here !

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. In 2024 we are launching our education program. Become a member now from the Open Access CX professional Business Network: [link] until 2024 it still a open access network. They want to be seen as individuals.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

Intercom

FEBRUARY 1, 2024

Generative AI is transforming customer service faster than any other field, and we’re only just beginning to grapple with the implications for customer service. Rising customer expectations Now that customers know how AI can improve their support experience, they’re not willing to wait around for anything less.

Customer Service 83

Customer Service AI Technology Technology 83