Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! AI Filters now available for conversational data AI Filters is a feature that allows you to create questions associated with your data, and our AI will attempt to answer them. Read more about AI Filters here ! Let’s get started! Thanks for reading!

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Customer Think

AUGUST 9, 2024

As I have written a couple of times before, 2024 will be the year of truth for GenAI. Truth in the sense of proving the delivery of real business value to technology users. Why did the Metaverse disappear as fast as it came up? Or blockchains, for that matter? These technologies didn’t deliver a significant […]

AI 129

AI Technology Technology CX 129

ECXO

OCTOBER 5, 2023

Learn how AI will replace them. ” Gain invaluable insights into how AI is poised to revolutionize feedback mechanisms, led by industry top expert Maurice FitzGerald. Explore three CX measurement eras, from basic metrics to data-driven NPS, culminating in the transformative Customer Experience AI era. Join us today!”

Customer Survey 372

Customer Survey AI Net Promoter Score NPS 372

Customer Think

JANUARY 30, 2024

AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays a larger role in solving customer demands. And third, AI will impact the shopping experience, giving CX teams […]

AI 72

AI CX Customer Experience Contact Center 72

eglobalis

JULY 31, 2024

Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities. As AI evolves, chatbots will become better.” The platform’s data-driven insights and AI capabilities enable more personalized and efficient customer engagements.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process. To order your copy of the Report, visit dmgconsult.com.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

VOZIQ

AUGUST 14, 2024

Reston, VA, — VOZIQ AI , a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category. We are honored to win this recognition.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

ECXO

JUNE 25, 2024

From automotive components to consumer goods packaging, AI tools are revolutionizing the creative process, reducing development cycles, enabling easy and less costly simulations, and allowing designers to explore novel concepts more efficiently. The use of AI in market analysis goes beyond merely identifying trends.

AI 156

AI Customer Experience Legal Manufacturing 156

Lumoa

MAY 30, 2024

Lumoa Product News for April 2024 Hey everyone! Topics can now be created with GPT Lumoa has had an AI that can create Topics based on what your customers are talking about for some time. So we decided to test how LLM’s stack up to our AI, and what could be improved in our own process. Let’s get started!

AI 78

AI Start-ups CX 78

Lumoa

APRIL 8, 2024

content Lumoa Product News for March 2024 Hey everyone! You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. The post Product News – March 2024 appeared first on Lumoa. Let’s get started!

Start-ups 78

Start-ups AI Voice of the Customer 78

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

ECXO

DECEMBER 20, 2023

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way. with Lior Arussy appeared first on ECXO - European Customer Experience Organization.

AI 197

AI CXM CX Innovation 197

Lumoa

FEBRUARY 29, 2024

Lumoa Product News for February 2024 Hey everyone! Our AI will then generate you a clear and reasonable response to your question. New Feature – AI Answers AI Answers allows you to create a question that will be associated with each feedback. The post Product News – February 2024 appeared first on Lumoa.

AI 78

AI Start-ups Touchpoint 78

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

Totango

JANUARY 22, 2024

We polled our Customer Advisory Board (CAB) at the end of last year to gauge which way they saw the pendulum shifting for CS in 2024. In fact, 63% of CAB members said their top 2024 prediction was that businesses would put more strategic and bottom-line emphasis on expansion versus acquisition to drive revenue growth.

AI 97

AI Engineering Business Growth Customer Acquisition 97

Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Topic Modeling Improvements We wanted to give you a peak under the hood and talk about an improvement we are making into how our AI creates Topics.

AI 78

AI Start-ups 78

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. Our 2024 trends document covers it all. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

TeamSupport

DECEMBER 20, 2023

Embrace Omnichannel Support In 2024, customers expect seamless support across various channels. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. The data reveals that one-third are assessing or piloting AI initiatives. Overall, over 60 percent say they’re planning […]

Retail 119

Retail AI Technology Technology 119

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Security Matters Security is on everyone’s mind in 2024, as it should be. ” The post Industry Report: State of the Contact Center 2024 first appeared on Fonolo.

Contact Center 87

Contact Center Artificial Intelligence AI CX 87

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI?

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48

NGDATA

SEPTEMBER 5, 2024

Key findings include the rapid advancement of generative AI (gen AI), which has significantly increased in investment and adoption, driving innovation across interconnected fields like robotics. Source The post McKinsey Technology Trends Outlook 2024 appeared first on NGDATA.

Outlook 52

Outlook Technology Technology AI 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Let Totango support your business growth in 2024 We’re excited about the future of customer success and the role we can play in business growth for 2024.

Business Growth 115

Business Growth Innovation AI Start-ups 115

NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Marketers must also be aware of and proactively manage the biases and limitations inherent in AI. Source The post What Exactly is Digital Marketing in 2024?

Social Media 52

Social Media Social Listening AI Innovation 52

ECXO

JANUARY 16, 2024

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way.

AI 156

AI CXM CX Innovation 156

C3Centricity

JULY 9, 2024

To continue benefiting from this customer-centric approach, it is important to understand what has changed in 2024 and how companies should react to their customers’ ever-changing demands. Business Success in 2024: The Key Trends Here are the key trends of 2024 and some questions you may already be asking yourself about them.

Artificial Intelligence 62

Artificial Intelligence AI Machine Learning Omnichannel 62

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces.

Innovation 86

Innovation Customer Service Omnichannel Social Media 86

Intercom

JANUARY 10, 2024

In just 12 months, generative AI went from being an emerging possibility to a stop-you-in-your-tracks, drop-everything phenomenon. It’s transforming the customer service landscape at lightning speed, and heading into 2024, the race for competitive advantage is well and truly on. Out with the old, in with the new.

Customer Service 82

Customer Service AI Customer Expectations Technology 82

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. The post Conversational AI Competitive Landscape appeared first on DMG Consulting.

AI 62

AI Artificial Intelligence Contact Center CRM 62

VOZIQ

MARCH 6, 2024

In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1. This is not enough.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40