Adrian Swinscoe

NOVEMBER 13, 2024

I’ve followed HubSpot’s progress over the years from them pioneering the inbound marketing space over 15 years ago to where they are now a provider of […] The post Unlocking Growth: Key Insights from HubSpot’s GROW Europe 2024 Event first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Retention AI 162

Customer Think

JUNE 25, 2024

It appeared on their site on March 21, 2024 The hottest topic in business today is artificial intelligence, specifically generative AI, a form of artificial intelligence that is capable of generating text, images, videos, audio, data, analyses, etc. As AI becomes […]

Artificial Intelligence 75

Artificial Intelligence AI Technology Technology 75

Uniphore

JANUARY 25, 2022

However, in artificial intelligence (AI), the feeling is anything but cautious. While the rest of the world was scrambling to course-correct in the wake of the global pandemic, AI was undergoing nothing short of a revolution. Emotion is the Next AI Frontier. Video-based AI software is the answer to that demand.

AI 130

AI Artificial Intelligence Healthcare Legal 130

Fonolo

DECEMBER 8, 2023

We live in an era of big data, AI, and automation, and the trends that matter in CX this year begin with the abilities – and pain points – ushered in by this technology. Our 2024 trends document covers it all. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

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Contact Center Artificial Intelligence Sports AI 81

Experience Investigators

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization. Curious about how AI can elevate customer engagement and productivity? Curious about how AI can elevate customer engagement and productivity?

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving.

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Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. This year is about artificial intelligence (AI). The same thing is happening with AI. Click here

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Net Promoter Score NPS Artificial Intelligence AI 97

Uniphore

NOVEMBER 16, 2021

Banking contact center interactions are expected to remain elevated through 2024. Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy.

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Net Promoter Score Contact Center Artificial Intelligence NPS 130

VOZIQ

AUGUST 14, 2024

Reston, VA, — VOZIQ AI , a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category. We are honored to win this recognition.

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DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

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Zendesk

JANUARY 7, 2022

Today’s businesses are looking to provide customers with improved experiences while decreasing service costs—and they’re quickly learning that chatbots and conversational AI can facilitate these goals. By 2024, experts say the global chatbot market will reach $9.4 What’s the difference between chatbots and conversational AI?

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AI Machine Learning Artificial Intelligence ML 98

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

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Artificial Intelligence Predictive Analytics AI Customer Feedback 77

DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. To order your copy of the Report, visit dmgconsult.com.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

DMG Consulting

MARCH 27, 2024

AI is key to modifying and enhancing WFM solutions to enable them to properly address the needs of advanced contact centers and other operating environments that handle voice and digital synchronous and asynchronous interactions. The Report analyzes WFM market activity and provides 5-year projections.

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Contact Center Artificial Intelligence Innovation AI 59

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

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DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. The post Conversational AI Competitive Landscape appeared first on DMG Consulting.

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AI Artificial Intelligence Contact Center CRM 62

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. 5400% growth predicted in the number of medium and large businesses deploying WABA between 2019 and 2024. WhatsApp Business by the Numbers.

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DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI?

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Execs In The Know

JANUARY 12, 2024

It’s something we’ve learned a thing or two (or four) about as the vendor that’s launched the most LLM-powered AI assistants in the market to date. One of the initial decisions that significantly impacts the performance of a customer-facing LLM assistant is the design guardrails for what and how the AI Assistant should respond to customers.

AI 105

AI Legal Artificial Intelligence Customer Experience 105

Customer Think

JANUARY 17, 2024

It’s finally here, 2024 is the year the deprecation of the cookie finally happens. Artificial Intelligence (AI) emerges as the pivotal solution, particularly in reshaping the landscape of programmatic advertising.

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Artificial Intelligence AI Sales Technology 53

Execs In The Know

FEBRUARY 21, 2024

People are excited about AI and hyperautomation , and for a good reason. AI has the potential to automate complex enterprise tasks that involve human thinking and related behavior. AI-driven hyperautomation for the enterprise looks like the current state of self-driving cars.

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Contact Center AI Healthcare Start-ups 98

DMG Consulting

NOVEMBER 25, 2024

This edition explores how artificial intelligence (AI) and generative AI (GenAI) are being practically applied in contact center as a service (CCaaS) platforms, including many of the core tools that directly impact and enhance the customer journey. To order your copy of the Report, visit dmgconsult.com.

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Contact Center Artificial Intelligence AI Innovation 59

DMG Consulting

JANUARY 1, 2024

Next-gen WEM platforms also offer ease of integration and interoperability with third-party and proprietary operating systems; this is a major change from the closed WEM suites of the past, and it will position companies to leverage their intelligence throughout the enterprise to help ensure a consistently outstanding and cost-effective CX.

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Contact Center Artificial Intelligence AI Actionable Insights 59

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. The Jetsons nailed artificial intelligence. The Jetsons nailed artificial intelligence.

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AI ML Machine Learning Artificial Intelligence 52

SurveySensum

SEPTEMBER 2, 2024

AdTech companies already implement effective solutions based on the above tools, while independent startups offer AI alternatives. AI in Communications Personalization is an essential element of marketing strategy. Artificial intelligence solves this problem by making hyper-personalization possible.

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Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. 70% of CX leaders plan to integrate generative AI into many of their touchpoints in the next two years.

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CX Artificial Intelligence AI Touchpoint 52

Zendesk

JANUARY 25, 2024

What is an AI call center? An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. AI in call centers enhances customer satisfaction by helping teams offer faster support.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Execs In The Know

JANUARY 31, 2024

Artificial Intelligence (AI) has transcended the realms of buzzwords to become a linchpin in reshaping leadership and operational strategies across various sectors. The focus has shifted towards how CX leaders navigate this AI-infused terrain, utilizing it to revolutionize business practices and personal skill enhancement.

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AI Artificial Intelligence Social Media CX 52

DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers.

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Contact Center AI Artificial Intelligence Real Estate 48

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI).

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Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

VOZIQ

MARCH 6, 2024

In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1. This is not enough.

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AI Customer Retention Artificial Intelligence Machine Learning 40

DMG Consulting

APRIL 19, 2023

It also explores how new artificial intelligence (AI)-based technology continues to vastly improve the accuracy, flexibility, and usability of WFM solutions and revolutionize contact center staffing paradigms. Both groups aim to deliver a new and more effective generation of WFM solutions.

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Artificial Intelligence Contact Center AI Innovation 48

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value. “We are delighted to be a part of Hawx Pest Control’s AI-enabled transformation journey.

AI 52

AI Customer Loyalty Artificial Intelligence Machine Learning 52

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. 70% of CX leaders plan to integrate generative AI into many of their touchpoints in the next two years.

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Customer Experience Omnichannel E-commerce AI 52

DMG Consulting

JANUARY 3, 2024

Welcome to the 2024 Contact Center 2024 is starting off against a backdrop that includes an uncertain economy, massive technology innovation, and a workforce with changing expectations. It’s a confusing time, and the risks are significant as these solutions are new, can be expensive, and may take longer than expected to implement.

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