ECXO

JULY 26, 2023

AI, automation and machine learning mean solutions are available to meet these expectations – at scale. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program. As we mentioned earlier, customers know the value of their data.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. The Standard plan builds on this with employee engagement tools and AI theme analysis.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024? Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

Gainsight

JULY 8, 2024

And it’s no wonder—AI is revolutionizing how we work and live faster than any tech before it. At our core, we at Gainsight champion a Human-First AI approach. We’re creating AI systems that work with you, enhancing your work and making it more enjoyable. You need that skill to truly get the most value.

AI 52

AI Artificial Intelligence Compliance Gaming 52

Comm100

OCTOBER 13, 2024

Generative AI is Revolutionizing Player Support What was once a buzzword is now a core component of how companies engage with players. For instance, Phil points out the rising trendof people having more complex conversations with AI, as it can respond in more detail.

Gaming 52

Gaming AI Social Media Compliance 52

Uniphore

NOVEMBER 16, 2021

Banking contact center interactions are expected to remain elevated through 2024. Using conversational AI to automate ACW improves the experience for both your customers and your agents, while driving productivity and accuracy.

Net Promoter Score 130

Net Promoter Score Contact Center Artificial Intelligence NPS 130

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. Decision-makers are considering many factors, including: Is it safe to use AI?

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. The post Conversational AI Competitive Landscape appeared first on DMG Consulting.

AI 62

AI Artificial Intelligence Contact Center Compliance 62

CommBox

OCTOBER 5, 2021

5400% growth predicted in the number of medium and large businesses deploying WABA between 2019 and 2024. That’s why WhatsApp developed an API interface that allows you to integrate external tools such as Commbox, an AI-powered WhatsApp chatbots creation platform. Commbox WhatsApp Chatbots – Utilize AI in WhatsApp API.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Includes AI-powered insights for deeper analysis of feedback trends and themes. QuestionPro has been a go-to for many, but the competition is heating up.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Gainsight

JANUARY 21, 2025

We surveyed companies across industries for the CS Index 2024 , and we noticed a few trends for EMEA that we think will dictate strategies in 2025 in the region. AI Ushers in a New Era of CS The topic of AI is on everyones mind, and respondents to the CS Index 2024 were no different.

Customer Retention 52

Customer Retention AI Compliance Customer Relationship Management 52

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% The rise of technologies like augmented reality (AR) and artificial intelligence (AI), making VFRs more accurate and accessible than ever. Now, it’s becoming mainstream, thanks to advancements in AR and AI. Let’s break it down.

CX 145

CX Retail Social Media Artificial Intelligence 145

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. Limited Reporting Capabilities The reporting capabilities of SurveyMonkey are not very intuitive as pointed out by many users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

AI 52

AI Sentiment Analysis Compliance Government 52

Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

AI 52

AI Sentiment Analysis Compliance Government 52

DMG Consulting

MARCH 5, 2025

This year, we also asked participants about their expectations regarding the potential and benefits of artificial intelligence (AI), as this is currently the hottest topic in the service industry. The study shows a clear pattern of AI-enabled transformation that was set in motion in 2024 and is going strong in 2025.

Contact Center 62

Contact Center Artificial Intelligence Compliance AI 62

CommBox

AUGUST 4, 2021

AI Technology is rapidly developing and is used to automate business processes and switch a significant amount of the human workforce to machines. billion in 2024 — a dramatic increase (54%) from 2.4 According to the Economist, 37% of financial providers use AI to reduce operational costs and improve customer service.

Artificial Intelligence 98

Artificial Intelligence Omnichannel Finance Compliance 98

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Compliance with data privacy regulations like GDPR.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Hodusoft

OCTOBER 2, 2024

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. How Can AI Help in Overcoming Challenges in the Healthcare Sector? Read on and thank us later.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Lightico

APRIL 4, 2024

leap (YoY) in new-vehicle sales between March 2023 and March 2024. Demystifying IDP: A Technological Ally for Auto Loan Processing IDP leverages the power of Artificial Intelligence (AI) to automate the extraction of vital data from various documents. Power and GlobalData’s joint forecast paints a rosy picture , predicting a 12.1%

Finance 75

Finance Artificial Intelligence Compliance Data Entry 75

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. References: Everest Group/TELUS – Implementation Challenges, 2024. link] BCG – GenAI Stairway Model, 2024. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. References: Everest Group/TELUS – Implementation Challenges, 2024. link] BCG – GenAI Stairway Model, 2024. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

CommBox

DECEMBER 19, 2023

Especially when it comes to how they plan on leveraging this year’s biggest trend: AI in customer service. Even progressive brands struggle to take their chatbot to the next level with AI In 2023, every brand knows that they can connect their chatbot to a live agent for those tricky or complex conversations that require a human touch.

Customer Service 52

Customer Service AI Omnichannel Invoicing 52

CommBox

JULY 27, 2021

dollars in 2024, as the number of mobile users worldwide is set to grow to over 7.4 The American region is forecast to increase the most in telecom services end-user spending between 2020 and 2024. AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

CommBox

JULY 27, 2021

dollars in 2024, as the number of mobile users worldwide is set to grow to over 7.4 The American region is forecast to increase the most in telecom services end-user spending between 2020 and 2024. AI – artificial intelligence is a must-have . Commbox holds the highest security standards and owns GDPR compliance. .

Artificial Intelligence 52

Artificial Intelligence Omnichannel Compliance AI 52

Hodusoft

JULY 3, 2024

5 Security and Compliance Enterprise-level contact center software places a strong emphasis on security and compliance. Compared to enterprise contact center software, regular contact center software may offer limited security features and compliance options.

Contact Center 52

Contact Center Social Media Compliance Engineering 52

CommBox

AUGUST 9, 2021

Online shopping is growing exponentially – retail e-commerce sales worldwide skyrocketed from $1,336 trillion in 2014 to $4,280 in 2020 and are estimated to reach $6,388 trillion in 2024. . Solution : Implement AI and automation capabilities in your operational systems. AI and automation features that improve customer experience.

Retail 52

Retail E-commerce Omnichannel Artificial Intelligence 52

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Build for exceptional governance and compliance. Moderator: Seb Reeve, Nuance. Erik Powers, Humana.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

Execs In The Know

NOVEMBER 29, 2021

And while what happens behind the scenes is often invisible to customers, customer-facing automation is now front-and-center in the form of artificial intelligence (AI)-powered applications, knowledge databases, IVRs, and more. Build for exceptional governance and compliance. Moderator: Seb Reeve, Nuance. Erik Powers, Humana.

Artificial Intelligence 52

Artificial Intelligence Compliance CX AI 52

DMG Consulting

OCTOBER 17, 2019

Extraordinary demand brings new opportunities for human capital in the age of AI. RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

Hodusoft

AUGUST 21, 2024

As per data published on Rentech Digital’s website, as of July 12, 2024, a total of 5169 BPO companies are registered in India based on phone number, email, or both. After 2022, rapid advances in artificial intelligence (AI) and generative AI led to the development of chatbots and automated customer service tools.

Contact Center 52

Contact Center Legal Data Entry Social Media 52

DMG Consulting

APRIL 13, 2022

AI-enabled new-gen WFM revolutionizes the staffing paradigm. It explores how artificial intelligence (AI) is driving positive changes in the WFM market. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026. MEDIA ALERT.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. After 2022, the ubiquity of a wide range of Artificial intelligence (AI) tools and automation technologies have become increasingly prevalent in virtual call and contact centers.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Most AI applications, however, revolve around facilitating sales and marketing operations. Companies that flirt with generative AI experience higher customer satisfaction, productivity, and overall growth rates.

AI 26

AI Predictive Analytics Legal Social Media 26