eglobalis

JULY 31, 2024

Live Chat and Chatbot Solutions Platforms like Intercom, GenesysDX, Liveperson and Drift offer live chat and AI-powered chatbot functionalities. As AI evolves, chatbots will become better.” The platform’s data-driven insights and AI capabilities enable more personalized and efficient customer engagements.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

ECXO

DECEMBER 20, 2023

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way. with Lior Arussy appeared first on ECXO - European Customer Experience Organization.

AI 201

AI CXM CX Innovation 201

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. These behaviors will guide our strategy as we continue to evolve and innovate. We are committed to continuous innovation and providing you with the businesses with best-in-class customer success software.

Business Growth 115

Business Growth Innovation AI Start-ups 115

NGDATA

SEPTEMBER 5, 2024

Key findings include the rapid advancement of generative AI (gen AI), which has significantly increased in investment and adoption, driving innovation across interconnected fields like robotics. Source The post McKinsey Technology Trends Outlook 2024 appeared first on NGDATA.

Outlook 52

Outlook Technology Technology AI 52

ECXO

JANUARY 16, 2024

Evolution of Customer Value: We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way.

AI 156

AI CXM CX Innovation 156

NGDATA

AUGUST 1, 2024

In 2024, digital marketing is heavily influenced by the integration of AI, which enables highly personalized experiences and efficient automation of marketing processes. Marketers must also be aware of and proactively manage the biases and limitations inherent in AI. Source The post What Exactly is Digital Marketing in 2024?

Social Media 52

Social Media Social Listening AI Innovation 52

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], This investment follows PSG Equity’s original 2021 investment and will be used to help expand CommBox’s global footprint and enhance its innovative AI-powered solution. Dvir Hoffman. A primary roadblock? “We

AI 52

AI Customer Experience Healthcare Compliance 52

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. The post Conversational AI Competitive Landscape appeared first on DMG Consulting.

AI 62

AI Artificial Intelligence Contact Center CRM 62

SurveySensum

OCTOBER 23, 2024

These companies are often known for their innovative and customer-centric approach, making way for the average NPS score of 61. With tried and trusted and innovative strategies, digital marketing agencies hold the reins here. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

NPS 52

NPS E-commerce Transportation Healthcare 52

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry. Experts repeatedly reminded attendees that AI is not the goal.

AI 106

AI Sales Innovation B2B 106

Intercom

OCTOBER 10, 2024

We’ve just hosted our inaugural AI customer service summit, Pioneer , and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space.

AI 55

AI Customer Service Entertainment Technology 55

DMG Consulting

MARCH 27, 2024

The pace of innovation in the WFM market is rapid and picking up momentum as this IT sector’s size and opportunity grows. The Workforce Management for the Enterprise in the Digital Era report provides an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology, and innovation.

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

Intercom

OCTOBER 10, 2024

We spoke with Constantina Samara, Head of Support at Synthesia , about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI. What motivated you to implement AI with Intercom?

AI 78

AI Innovation Start-ups Customer Service 78

SurveySensum

SEPTEMBER 2, 2024

AdTech companies already implement effective solutions based on the above tools, while independent startups offer AI alternatives. AI in Communications Personalization is an essential element of marketing strategy. Generative AI is also being actively used in other advertising segments, such as ads.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Customer Think

JANUARY 20, 2024

At the forefront of 2024 is the unstoppable wave of technological innovation. The New Year symbolizes a clean slate, and January is the ideal time for sales professionals to dust off 2023 and kick off their sales priorities for Q1 with a renewed vigor.

Outlook 59

Outlook Technology Technology Sales 59

Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

DMG Consulting

JANUARY 1, 2024

WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions. To learn more about the 2023 – 2024 Enterprise Workforce Engagement Management Product and Market Report , visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

DMG Consulting

JANUARY 3, 2024

Welcome to the 2024 Contact Center 2024 is starting off against a backdrop that includes an uncertain economy, massive technology innovation, and a workforce with changing expectations. Keep the strategy and goals simple and find solutions that will help you address them.

Contact Center 48

Contact Center Artificial Intelligence AI Social Media 48

Execs In The Know

MAY 23, 2024

May 23, 2024 — Global customer experience (CX) industry leader Execs In The Know has partnered with COPC, the global leader in the training and certification of the COPC CX Standard , to present a comprehensive 2.5-day day live training: Foundations in AI for CX Certification Program. PHOENIX, Ariz.,

AI 52

AI CX Innovation Contact Center 52

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” When customers experience better quality of service, they are four times more likely to refer a friend and five times more likely to buy again, reveals recent data.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Zendesk

NOVEMBER 28, 2023

What is AI as a service? AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

CommBox

JANUARY 18, 2024

Things we knew in 2023: Leveraging AI greatly increases the operational efficiency of your business – impacting everything from customer satisfaction to cost savings. The challenge in 2024? Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations.

AI 98

AI Unstructured Data Engineering Start-ups 98

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences.

CX 52

CX Omnichannel Contact Center Social Media 52

Execs In The Know

AUGUST 27, 2024

The 2024 results are concerning, with 39 percent of brands reporting a drop in service quality, a significant increase from 17 percent in 2023. Today’s consumers have experienced firsthand the innovative approaches of leading brands, setting a new benchmark for all businesses. For many companies, the solution is AI.

CX 105

CX AI Contact Center Machine Learning 105

Execs In The Know

OCTOBER 9, 2024

PHOENIX, ARIZONA, US, October 8, 2024 — Global customer experience (CX) industry leader Execs In The Know just released the 2024 CX Leaders Trends & Insights: Consumer Edition , an annual report dedicated to the experiences and opinions of consumers. based business process outsourcing provider and global leader in customer car e.

CX 40

CX Innovation AI Customer Experience 40

Zendesk

JANUARY 17, 2024

They fall into three innovation areas: AI and intelligent experiences Data and trustworthy experiences Next gen and immersive experiences AI and intelligent experiences The best customer experience is one with a personal touch. The post CX Trends 2024: Unlock the power of intelligent CX appeared first on Zendesk.

CX 52

CX Artificial Intelligence AI Touchpoint 52

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence AI Customer Relationship Management 48

Zendesk

DECEMBER 14, 2023

.” But the right tools, the right strategy, and the right technological innovations solve for these problems. Conversations with Zendesk will be back in 2024 with new episodes. Catch us on January 17th where we sit down with Joey Edwards to discuss the research that went into the upcoming 2024 CX Trends report.

AI 69

AI Customer Service Retail Innovation 69

Zendesk

JANUARY 17, 2024

Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. Roughly 65 years later, innovators and scientists had built on the Wrights’ discovery to propel humans to the moon. What is intelligent customer experience?

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

VOZIQ

AUGUST 28, 2024

VOZIQ AI is excited to announce its recognition as the Best AI Company for Proactive Lifecycle Management in the prestigious Growth Stories Summit Awards 2024. This recognition also underscores VOZIQ AI’s commitment to pushing the boundaries of AI and delivering exceptional value to its clients.

AI 40

AI Artificial Intelligence Machine Learning NPS 40

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more. “The

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Experience Investigators

JUNE 4, 2024

Explore the ongoing challenges in accessibility awareness and the innovative role of AI in enhancing customer interactions. Discover how Apple is revolutionizing accessibility with groundbreaking features like eye-tracking and vibration controls, ensuring their devices are universally user-friendly without the need for extra hardware.

CX 96

CX Innovation AI Customer Experience 96