Zendesk

JANUARY 18, 2024

What is AI transparency? AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Simply put, AI transparency is like providing a window into the inner workings of AI, helping people understand and trust how these systems work.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Logicalware

FEBRUARY 13, 2024

Investing in an intuitive solution that harnesses AI, such as Puzzel’s Agent Assist , can be a valuable onboarding tool for new agents. Finally, contact centre managers can use AI and ML across channels like chat, email, and social media, to automate tasks, personalise interactions, and provide predictive insights.

Omnichannel 59

Omnichannel Social Media ML AI 59

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Quickly spot trends and top complaints to transform qualitative data into actionable insights with AI capabilities. SurveySensum is your answer.

CX 52

CX Customer Experience Social Media CRM 52

SugarCRM

AUGUST 27, 2024

Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. Future Trends: CRM and ERP Working Together for Increased Accuracy With the constant evolution of technological solutions designed for manufacturing, such as AI and ML, forecasting and planning capabilities will also increase.

Manufacturing 49

Manufacturing CRM ML Predictive Analytics 49

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. IVAs Are Good for Agents and CX.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SugarCRM

OCTOBER 26, 2023

Advanced sales forecasting capabilities, ideally powered by AI and ML, are essential to help you identify potential risks and opportunities. Customizable (56%) and easy to use (46%) are the terms that best describe the SugarCRM platform, according to our 2024 State of CRM Report.

CRM 29

CRM Predictive Analytics Data Entry ML 29

SugarCRM

JUNE 25, 2024

With complementary products, a shared vision for customer success and engagement, and unrivalled experience and expertise at using machine learning, AI, and generative AI to unlock the value of front-office and back-office data, this new solution is able to accelerate sales and boost revenue, all while helping companies stay ahead of competition.

Sales 26

Sales CRM AI Invoicing 26