Logicalware

FEBRUARY 13, 2024

Investing in an intuitive solution that harnesses AI, such as Puzzel’s Agent Assist , can be a valuable onboarding tool for new agents. Finally, contact centre managers can use AI and ML across channels like chat, email, and social media, to automate tasks, personalise interactions, and provide predictive insights.

Omnichannel 59

Omnichannel Social Media ML AI 59

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. Increased Use of AI As AI technology increases its capabilities, it will directly impact chatbot quality.

Customer Experience 78

Customer Experience ML Social Media CX 78

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. This AI-powered CX tool can truly do it all: Gathering customer feedback no matter the source, processing it, and preparing reports based on the processed data. The result?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

SugarCRM

AUGUST 27, 2024

Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. Future Trends: CRM and ERP Working Together for Increased Accuracy With the constant evolution of technological solutions designed for manufacturing, such as AI and ML, forecasting and planning capabilities will also increase.

Manufacturing 26

Manufacturing CRM ML Predictive Analytics 26

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. IVAs Are Good for Agents and CX.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

OCTOBER 26, 2023

Advanced sales forecasting capabilities, ideally powered by AI and ML, are essential to help you identify potential risks and opportunities. Customizable (56%) and easy to use (46%) are the terms that best describe the SugarCRM platform, according to our 2024 State of CRM Report.

CRM 29

CRM Predictive Analytics Data Entry ML 29

SugarCRM

JUNE 25, 2024

With complementary products, a shared vision for customer success and engagement, and unrivalled experience and expertise at using machine learning, AI, and generative AI to unlock the value of front-office and back-office data, this new solution is able to accelerate sales and boost revenue, all while helping companies stay ahead of competition.

Sales 26

Sales CRM AI Invoicing 26