DMG Consulting

FEBRUARY 20, 2025

Contact Center Key Technology Trends for 2025: AI Leads the Charge Based on findings from a recent DMG Consulting survey, 2025 is shaping up to be an excellent year for technology investments in contact centers. Below are our findings concerning the systems, applications, and technologies garnering the most attention for the year.

Contact Center 62

Contact Center Technology Technology AI 62

SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. SurveySensum SurveySensum is a powerful AI-powered experience management tool that enables organizations to manage and improve their customer, employee, and product experience.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. SurveySensum can help you craft personalized NPS, CSAT, CES, and many more surveys, and analyze responses with its advanced AI tools.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Text and Sentiment Analysis: Turn those customer comments into gold. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JULY 2, 2024

A Detailed Overview of Best Customer Feedback Tools Customer Feedback Tools Features Free Trial Free Version Pricing G2 Rating SurveySensum End-to-end feedback management Robust text analytics Helps you with research product satisfaction or new concept testing Enables the teams to share and collect feedback in real-time.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. It integrates with Salesforce, Google Analytics, and other tools to manage dataflows. 5 Pricing: $34/month 7. Gather customer feedback and boost your customer experience with SurveySensum today!

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

DMG Consulting

APRIL 15, 2020

The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Today’s WFM solutions are evolving to keep pace with the changing business world. It can also be used to predict if work will be completed on time.

Contact Center 62

Contact Center Machine Learning Predictive Analytics Artificial Intelligence 62

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. By leveraging AI-enabled text analysis , SurveySensum turns qualitative feedback into actionable insights, enabling data-driven decisions and continuous improvement in the employee experience.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 28, 2024

So, let’s explore how the 10 best companies for customer experience in 2024 do it differently and take some lessons from their CX strategies. Derive actionable insights from your feedback with SurveySensum’s AI-enabled text analytics software and take prioritized action that will impact your bottom line!

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. SurveySensum SurveySensum is an AI-enabled customer feedback tool that helps businesses improve and boost their customer experience the right way. This tool can be expensive for small businesses and also lacks advanced analytical insights. What to ask?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

DMG Consulting

OCTOBER 17, 2019

Extraordinary demand brings new opportunities for human capital in the age of AI. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. Source: G2 , May 14, 2024 Best Features The tool is very user-friendly and incredibly adaptable. Top 7 Best Survey Tools For Small Business 1.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. Best Features Intuitive editor to create NPS, CES, CSAT, and other surveys in minutes.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 5, 2024

SurveySensum SurveySensum is an AI-enabled feedback management platform that provides users with 360-degree feedback software that will help you consolidate all your feedback, analyze it, and present it in a comprehensive and customizable survey dashboard with visual effects. Top 7 Tools For 360 Degree Feedback for Small Organizations 1.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. This AI technology-driven CXM helps you understand your customers. They provide valuable insights, enabling teams to forecast and optimize their efforts. billion by 2034.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. Along with the basic necessities like cross-tab analysis, WhatsApp surveys, an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis software , a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. What to ask?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. That’s why we put together the Essential Guide for How to Leverage AI as a CS Leader.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

OCTOBER 23, 2024

Even though this is the case, the NPS score of 40 has stayed the same for 2024. Even though this is the case, the NPS score of 40 has stayed the same for 2024. In 2024, the industry still holds a high ground and even increased the average score to 80. From 38, in 2023, it had climbed to 46 in 2024.

NPS 52

NPS E-commerce Transportation Healthcare 52

Lumoa

JANUARY 14, 2025

Lumoa’s biggest features for 2024 Another year down! Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. While that is still true, we know that not every survey you might send focuses on open text. Check them out!

NPS 78

NPS AI Close the Loop Text Analytics 78

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. This feature also generates a detailed and analytical report on the analysis for further research. Let’s see! 5) Promoter.io 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. AI-Powered Insights : The tool leverages advanced analytics to uncover actionable customer experience trends. Source : G2 , Medallia Review, Oct 11, 2024 2.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

MARCH 21, 2025

SurveySensum SurveySensum is an AI-powered NPS software designed to help businesses capture, analyze, and act on customer feedback efficiently. AI-driven sentiment analysis is used to uncover hidden patterns in customer feedback. In short, integrating NPS surveys with HubSpot helps you turn insights into action effortlessly.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

So lets explore top Microsoft Forms alternatives that provide more power and versatility, whether your needs are for AI-powered insights, simple automation, or advanced customization. Source: Capterra (July 2024) 3. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. What do you look for then?

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. The tool uses NLP techniques, machine learning models, and Generative AI to help you analyze the details hidden in millions of customer feedback. Microsoft Form Easy to set up forms and surveys.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52