Fonolo

DECEMBER 8, 2023

Our 2024 trends document covers it all. Here’s a snapshot of what you’ll find: 2024 Contact Center Trends Chatbots get a glow-up By now, most of us have had a run-in with the first generation of chatbots. In 2024, we think they will get a major glow-up as companies embrace a much more intelligent version of chatbots.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

CommBox

JULY 11, 2024

Introduction to AI Customer Service In the 1950s, John McCarthy, known as the founding father of Artificial Intelligence, coined the term. In the early days, the main goal was to explore whether AI machines could simulate specific characteristics of human intelligence and logic-solving. What’s AI in Customer Service?

Sentiment Analysis 52

Sentiment Analysis AI Artificial Intelligence Predictive Analytics 52

SurveySensum

SEPTEMBER 2, 2024

Artificial intelligence solves this problem by making hyper-personalization possible. The development of personalization based on artificial intelligence is taking place in two directions: predictive analytics and real-time automation. eMarketer expects that CTV ad spending will increase to over $30 billion in 2024.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

DMG Consulting

SEPTEMBER 6, 2024

The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. The report provides a comprehensive analysis of the dynamic and accelerating conversational artificial intelligence (CAI) sector. To order your copy of the Report, visit dmgconsult.com.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

DMG Consulting

NOVEMBER 7, 2023

This edition of the Report explores how generative artificial intelligence (AI), AI, and machine learning are delivering innovations in contact center technology that are both practical and robust. The future of contact center technology is in the cloud and CCaaS vendors are leading the way.

Contact Center 59

Contact Center Artificial Intelligence Machine Learning AI 59

Execs In The Know

FEBRUARY 5, 2024

2024 is the Year of the Wood Dragon, which is thought to signify unprecedented opportunities for evolution and abundance. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for. Guest post written by OP360.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

VOZIQ

AUGUST 14, 2024

Reston, VA, — VOZIQ AI , a leading provider of AI-powered solutions to subscription businesses, today announced that they have won AI Global Excellence Award 2024 in AI-Based Customer Retention Platform category.

Customer Retention 52

Customer Retention AI Machine Learning Artificial Intelligence 52

Customer Think

JUNE 25, 2024

It appeared on their site on March 21, 2024 The hottest topic in business today is artificial intelligence, specifically generative AI, a form of artificial intelligence that is capable of generating text, images, videos, audio, data, analyses, etc. I originally wrote today’s post for Coveo.

Artificial Intelligence 75

Artificial Intelligence AI Technology Technology 75

DMG Consulting

MARCH 27, 2024

The 2024 Workforce Management for the Enterprise in the Digital Era report features 4 WFM vendors: Alvaria, Calabrio, NICE, and Verint. To learn more about the 2024 Workforce Management for the Enterprise in the Digital Era report , visit dmgconsult.com , or contact Deborah Navarra at deborah.navarra@dmgconsult.com or 516-628-1098.

Contact Center 59

Contact Center Artificial Intelligence Innovation AI 59

DMG Consulting

FEBRUARY 8, 2024

AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.

Contact Center 48

Contact Center Technology Technology AI 48

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Artificial Intelligence 62

Artificial Intelligence Predictive Analytics AI Customer Feedback 62

Experience Investigators

JULY 9, 2024

Dive into the fascinating world of AI in the fashion industry, where artificial intelligence is transforming design, marketing, and personalization.

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

Customer Think

JANUARY 17, 2024

It’s finally here, 2024 is the year the deprecation of the cookie finally happens. Artificial Intelligence (AI) emerges as the pivotal solution, particularly in reshaping the landscape of programmatic advertising.

Artificial Intelligence 53

Artificial Intelligence AI Sales Technology 53

DMG Consulting

JANUARY 1, 2024

Next-gen WEM platforms also offer ease of integration and interoperability with third-party and proprietary operating systems; this is a major change from the closed WEM suites of the past, and it will position companies to leverage their intelligence throughout the enterprise to help ensure a consistently outstanding and cost-effective CX.

Contact Center 59

Contact Center Artificial Intelligence AI Actionable Insights 59

Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. This year is about artificial intelligence (AI). He prides himself on making this fun, humorous, and practical.

Net Promoter Score 97

Net Promoter Score NPS Artificial Intelligence AI 97

DMG Consulting

JANUARY 3, 2024

Welcome to the 2024 Contact Center 2024 is starting off against a backdrop that includes an uncertain economy, massive technology innovation, and a workforce with changing expectations. The post Welcome to the 2024 Contact Center appeared first on DMG Consulting. Happy New Year!

Contact Center 48

Contact Center Artificial Intelligence AI Social Media 48

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48

DMG Consulting

APRIL 19, 2023

It also explores how new artificial intelligence (AI)-based technology continues to vastly improve the accuracy, flexibility, and usability of WFM solutions and revolutionize contact center staffing paradigms. Both groups aim to deliver a new and more effective generation of WFM solutions.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. The post CX Trends 2024: Unlock the power of intelligent CX appeared first on Zendesk.

CX 52

CX Artificial Intelligence AI Touchpoint 52

DMG Consulting

AUGUST 10, 2023

IA vendors are investing in artificial intelligence (AI) technologies to provide advanced offerings that more effectively identify customer intents, provide real-time guidance (RTG) to agents, predict customer satisfaction and propensities, automatically evaluate interaction quality, and much more.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights AI 48

Hodusoft

FEBRUARY 6, 2024

HoduSoft Ready to Shine at IT EXPO 2024: Showcasing its Powerful Communication Solutions Over the past few years, the communication landscape has undergone major transformations, driven by advanced technologies, changing customer expectations, and an increase in digital platforms. Ask for a Free demo!

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

DMG Consulting

SEPTEMBER 12, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a shift in what agents are empowered to do for customers is finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence AI Customer Relationship Management 48

eglobalis

JULY 31, 2024

Sources MarTech.org, “2024 Predictions: Better customer experience is on the way” [link] MarTech Cube, “MarTech Predictions for a Better CX in 2024” [link] Martech Edge, “Martech Stack 2024: Insights for Success” [link] Neal Schaffer, “Marketing Technology Trends in 2024: Improve Your Martech Stack” [link] (..)

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Smart Customer Service

JULY 17, 2024

Artificial intelligence embedded across NICE's products has already led to great results for the company and its customers, Barry Cooper said at a Day 2 keynote during Interactions 2024. Featured on

Artificial Intelligence 52

Artificial Intelligence AI 52

VOZIQ

MARCH 6, 2024

In particular, artificial intelligence (AI) played a vital role in helping them achieve customer retention and lifetime value breakthroughs. You can use these strategies to integrate AI into your growth roadmap, turn data into impact, and improve your enterprise value in 2024 1.

AI 40

AI Customer Retention Artificial Intelligence Machine Learning 40

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. A beginner’s guide for 2024 appeared first on Zendesk. The devices contain sensors that exchange information in real time.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important.

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. These will be needed for customer journey optimization work.

Manufacturing 294

Manufacturing Artificial Intelligence Legal Machine Learning 294

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector.

AI 62

AI Artificial Intelligence Contact Center CRM 62

Customer Think

DECEMBER 27, 2023

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service.

AI 59

AI Artificial Intelligence Customer Experience Customer Service 59

Execs In The Know

OCTOBER 14, 2024

AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. The good news is that you don’t need to be a mind reader to understand them—you just need artificial intelligence (AI). What is AI customer feedback analysis?

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

1 to 1

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. 2024 is going to be a year of action,” said Cerise, who also serves as global head of RevGen , TTEC Engage. We’ve learned enough now to move toward acting.”

AI 26

AI Construction Contact Center Artificial Intelligence 26

DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. This is one of the many reasons artificial intelligence (AI) is proving to be valuable for contact centers.

Contact Center 48

Contact Center AI Artificial Intelligence Real Estate 48

SurveySensum

NOVEMBER 9, 2023

If you want to elevate CX in 2024, you need to build a customer-centric culture and properly manage your employees. Thankfully, artificial intelligence has made it possible for companies to automate and streamline just about every communication with the customer. In other words, you need proper workforce management.

CX 52

CX Customer Experience AI Artificial Intelligence 52

DMG Consulting

JULY 15, 2024

July 2024 DMG produces the only in-depth technology product and market reports designed to help contact center and IT leaders select the right systems, applications, and partners. Need Help with a Contact Center RFP?

Contact Center 48

Contact Center Artificial Intelligence AI Technology 48

VOZIQ

AUGUST 28, 2024

VOZIQ AI is excited to announce its recognition as the Best AI Company for Proactive Lifecycle Management in the prestigious Growth Stories Summit Awards 2024. About VOZIQ AI: VOZIQ AI is a leading provider of AI-powered solutions to subscription businesses of all sizes around the world to protect and grow their subscription revenue.

AI 40

AI Artificial Intelligence Machine Learning NPS 40

Uniphore

APRIL 10, 2017

Today, artificial intelligence is one of the fastest growing technologies within IT operations. 5 Proof Points.

Artificial Intelligence 124

Artificial Intelligence Customer Service Technology Technology 124