DMG Consulting

APRIL 13, 2022

It explores how artificial intelligence (AI) is driving positive changes in the WFM market. Artificial intelligence is an essential enabler of many of the advancements in new-gen WFM solutions. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

APRIL 8, 2024

Artificial intelligence (AI), automation, and the need for new capabilities to address asynchronous and digital interactions are driving a welcome transformation of these solutions. DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024.

AI 48

AI Contact Center ML Artificial Intelligence 48

DMG Consulting

APRIL 15, 2020

The Report explores the impact of trends such as the digital transformation, the gig economy, artificial intelligence (AI) enablement, automation and the hybrid workforce on the WFM market. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

Contact Center 62

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 62

SugarCRM

APRIL 30, 2024

The new era of CRM, where artificial intelligence plays a determinant role, especially in generative models, offers unprecedented opportunities for delivering personalized customer experiences (CX). Today, robust CRMs are more dynamic and intelligent, usually having predictive analytics embedded into their capabilities.

CRM 26

CRM AI Customer Experience Artificial Intelligence 26

SugarCRM

JULY 9, 2024

This is where Customer Relationship Management (CRM) software powered by Artificial Intelligence (AI) comes into play. Predictive Analytics AI uses predictive analytics to anticipate customer needs and behaviors. It requires creating personalized experiences that make customers feel valued and understood.

AI 26

AI Predictive Analytics E-commerce CRM 26

DMG Consulting

OCTOBER 17, 2019

“Companies are encouraged to build Centers of Excellence (CoEs) and training programs to improve and extend the usefulness of their organizations’ human capital in this age of artificial intelligence.”. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SugarCRM

SEPTEMBER 26, 2023

It takes a lot of processing, which is more effective in the presence of artificial intelligence and predictive analytics. With advancements in applying predictive analytics and buyer intent data to CRM, marketers and sellers can transition from a reactive to a proactive CX approach that fuels business growth.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

SugarCRM

OCTOBER 24, 2023

However, with recent technological advancements, Artificial Intelligence (AI) and Machine Learning (ML) capabilities have become infused in all sorts of tools, and CRMs are no exception. Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

SugarCRM

NOVEMBER 16, 2023

Artificial Intelligence is a great way to make data-based predictions and take the guesswork out of your processes. Once again, everything comes down to having a robust CRM equipped with predictive analytics that not only can analyze vast amounts of data but also offers easy access to data at an organizational level.

Business Growth 26

Business Growth CRM Artificial Intelligence Invoicing 26