Adrian Swinscoe

NOVEMBER 29, 2024

Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall […] The post Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024 first appeared on Adrian Swinscoe.

Customer Relationship Management 147

Customer Relationship Management Artificial Intelligence Business Growth Customer Relationship 147

ECXO

JULY 26, 2023

Choose a solution that can handle large volumes of real-time data and scale with your business growth. Data security and compliance should be prioritised to protect sensitive customer information. Evaluate the credibility and reputation of the solution provider, considering industry recognition and customer reviews.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. Sales pipeline management Looking to simplify lead generation and management?

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

Lumoa

FEBRUARY 14, 2024

Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements.

Customer Experience 78

Customer Experience ML Social Media CX 78

SugarCRM

SEPTEMBER 10, 2024

For business continuity and customer service, a customer relationship management (CRM) system is essential. These systems help us to better understand our customers, managing key touchpoints and serving them better to drive business growth. But not all CRMs are the same.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Hodusoft

DECEMBER 26, 2024

The study is confident that chatbots will become the primary customer service channel for a quarter of organizations by 2027. Preference of Text over Email A majority of customers prefer text messages over email. As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SugarCRM

OCTOBER 5, 2023

Build the Right Pipeline : Sugar Market lets you track prospect and customer behaviors to predict the right solutions across their life cycles. SugarCRM is a popular customer relationship management (CRM) software used by a wide range of businesses and organizations across various industries. Who Uses SugarCRM?

CRM 26

CRM Predictive Analytics Sales Omnichannel 26