Retently

AUGUST 12, 2024

This helps create a unified customer profile and enables more personalized interactions. NPS tools should also integrate with marketing and sales platforms to help align customer feedback with promotional strategies and sales initiatives. Customer Retention and Loyalty: The ecommerce and retail sectors are highly competitive.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

SurveySensum

DECEMBER 18, 2024

Here is a study of NPS benchmarks that reveals the average NPS score of different industries in 2024. Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! Lets now understand why NPS is important for business growth.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention Social Media AI 52

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. Make the right decisions on time and improve customer retention by identifying and eliminating friction points.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Gain real-time insights with SurveySensum’s NPS software to drive customer retention and loyalty!

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. This promotes long-term customer retention. Learn More Who Needs A Custom Built CRM Software?

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

SugarCRM

JANUARY 25, 2024

As we begin to look towards the exciting horizon of 2024, our third annual Customer Breakthrough Awards give us the opportunity to reflect on the amazing things our customers—and partners—are accomplishing as part of the Sugar ecosystem. A company is only as strong as its customers, and this year was a record-breaking one!

Real Estate 29

Real Estate Transportation CRM Sales 29

SurveySensum

SEPTEMBER 11, 2023

How well is your SaaS product performing, especially in terms of SaaS customer retention ? Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. How to Measure the Performance of a SaaS Company?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Retently

MAY 9, 2024

Boosting your B2B customer retention rates is incredibly important for nurturing a sustainable business. It’s a thrill to land a new customer, no doubt. Many companies get caught in this cycle because they prioritize new customer acquisition so heavily that they overlook how many customers they’re losing along the way.

Customer Retention 120

Customer Retention B2B Non-Profits Customer Acquisition 120

Adrian Swinscoe

NOVEMBER 29, 2024

Today’s podcast features a series of interviews I conducted with HubSpot executives when I attended HubSpot’s recent GROW Europe 2024 event at the Queen Elizabeth Hall […] The post Broken funnels, flywheels and human messaging – Key insights from HubSpot executives at GROW Europe 2024 first appeared on Adrian Swinscoe.

Customer Relationship Management 147

Customer Relationship Management Artificial Intelligence Business Growth Customer Relationship 147

C3Centricity

JANUARY 10, 2025

Take a look at the Top 10 articles of 2024, and see if your own favourites are there. They have also remained on Google’s first page for years, which certainly confirms their never-ending need for marketers to fully master. If not, then please let us know in the comments.

Sports 62

Sports Business Growth CX Actionable Insights 62

Gainsight

MARCH 31, 2025

Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business. Referral and Loyalty Programs: Create referral incentives or loyalty discounts to encourage customers to expand their use of your services. What a huge difference!

Customer Journey Map 52

Customer Journey Map Customer Acquisition B2B Education 52

SurveySensum

NOVEMBER 25, 2024

Pricing If you are a small business, startup, or a company with a limited budget, then Medallia’s pricing can be a concern. Source : G2 , Medallia Review, Oct 11, 2024 2. Poor Customer Service Customer service is one of the major deciding factors when it comes to choosing any new tool.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52