ECXO

JANUARY 30, 2024

This is what the famous NPS attempts to measure. Moreover, businesses that recognize and respond to their customers’ emotions can differentiate themselves from their competitors. “This emotional connection can be the key to retaining customers and promoting long-term business growth.”

CX 156

CX Customer Loyalty Education Customer Retention 156

SurveySensum

JULY 2, 2024

Yes No Starter – $59 per month Essential – $119 per month Growth – $239 per month Business – $359 per month 4.5 10 Best Customer Feedback Tools in 2024 1. It is not just a platform – it is a CX service that helps you achieve your business goals with a customer feedback platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. Pros Advanced security features Supports e-signatures Cons Complicated UI Forms not image-friendly Source : G2 , Jotform Review, Jan 30, 2024 G2 Rating: 4.7/5 5 Pricing: $34/month 7. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. Pros Advanced security features Supports e-signatures Cons Complicated UI Forms not image-friendly Source : G2 , Jotform Review, Jan 30, 2024 G2 Rating: 4.7/5 5 Pricing: $34/month 7. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Does that sound like a lot to handle, especially for someone with a CXO’s busy schedule?

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. Easy setup of NPS dashboards for individual departments. Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? All the benefits of an effective CX strategy will be within your reach.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. How to Measure the Performance of a SaaS Company?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Retently

MAY 9, 2024

Key Takeaways A small increase in B2B customer retention can lead to a significant boost in profits, emphasizing the importance of maintaining a loyal customer base for consistent business growth. As estimated in 2014 , US-based businesses lost $83 billion every year due to bad customer service. This doesn’t have to be complex.

Customer Retention 120

Customer Retention B2B Non-Profits Customer Acquisition 120

SurveySensum

NOVEMBER 25, 2024

Pricing If you are a small business, startup, or a company with a limited budget, then Medallia’s pricing can be a concern. Source : G2 , Medallia Review, Oct 11, 2024 2. Source : G2 , Medallia Review, Nov 5, 2024 5. However, this is a problem area for Medallia, as addressed by many users.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 23, 2025

Source : Dec 2024, Capterra 2. Limited Customization Customization is another essential factor that helps businesses create surveys that cater to their specific needs. With limited customization, businesses might be unable to add their brand colors and logos or even customize the survey design.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52