SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. B2B mid-market businesses need advanced features and scalability.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. Best Features AI Sentiment Analysis It uses IBM Watson-powered AI tools to generate accurate insights on customer sentiments in real-time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

DECEMBER 26, 2024

As per a study nine out of every ten respondents in 2024 prefer receiving text messages over a phone call or email. Use AI-driven sentiment analysis to gauge customer emotions in real-time across channels. Preference of Text over Email A majority of customers prefer text messages over email.

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on. 10 Best Customer Feedback Tools in 2024 1.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. Pros Advanced security features Supports e-signatures Cons Complicated UI Forms not image-friendly Source : G2 , Jotform Review, Jan 30, 2024 G2 Rating: 4.7/5 It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. In 2024, over 55% of web traffic is from mobile devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78