SurveySensum

DECEMBER 18, 2024

But how can you know if it is a good or bad NPS score ? Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

ECXO

MARCH 6, 2025

This closing the loop can turn around negative experiences and show customers that the company is responsive. B2B companies should move beyond relying solely on Net Promoter Score (NPS) and adopt a balanced set of metrics that capture different dimensions of customer experience and link to business outcomes.

CX Transformation 339

CX Transformation B2B CX Government 339

SurveySensum

DECEMBER 4, 2024

This is where Net Promoter Score comes into play. And generally, a negative score indicates poor performance because of more detractors. For example, a score of 30 in B2B cannot necessarily mean a good score. You can identify why customers gave the score by adding relevant NPS follow-up questions.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

APRIL 7, 2025

Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Source: G2 review, Oct 02, 2024 5. Personalized alerts and actionable insights then enable team members to efficiently close the loop. Users who require these advanced features may need to upgrade to a paid subscription.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 20, 2023

10 Customer Service Metrics to Track in 2024 Navigating through numerous service metrics can be overwhelming. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024. For example, if 20% of the respondents are Detractors, 10% are Passives, and 70% are Promoters, your NPS score would be 70-20 = 50.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In 2024, over 55% of web traffic is from mobile devices.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52