Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. However, first, you have to know where to look!

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

APRIL 7, 2025

Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Source: G2 review, Oct 02, 2024 5. AI-Powered Text Analytics to Discover Critical Issues Immediately SurveySensum’s text analytics software uses AI and machine learning to automatically analyze open-ended feedback, saving you time and effort.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Suggested Read: How to Implement NPS in B2B ?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Expensive The advanced features and detailed analytics are only available in the higher-tier plans, which can be expensive. Expensive The advanced features and detailed analytics are only available in the higher-tier plans, which can be expensive.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Now, let’s see the best employee pulse survey tools in 2024. The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

MARCH 20, 2024

List of the Top 10 Customer Experience Management Software Companies in 2024 1. For seasoned professionals, the tool comes with advanced features such as advanced text analytics software, analytical dashboards, cross-tab analysis, real-time ticketing system (for closed loop), ease of DIY, better visualization, and more.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52