ECXO

JULY 26, 2023

Data security and compliance should be prioritised to protect sensitive customer information. Look for solutions that offer robust analytics capabilities, including real-time reporting, predictive analytics, and customer segmentation, to enable actionable insights for decision-making and personalisation. Find out more here.

Predictive Analytics 296

Predictive Analytics Education Touchpoint CX 296

DMG Consulting

NOVEMBER 8, 2023

2024: The Year for Contact Center AI November, 2023 2024 is fast approaching, and contact center executives and leaders are trying to figure out how to incorporate artificial intelligence (AI) into their operations. The post 2024: The Year for Contact Center AI appeared first on DMG Consulting.

Contact Center 48

Contact Center AI Artificial Intelligence Compliance 48

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. More in this guide: Why is customer data privacy important?

CX 52

CX Education Government Compliance 52

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. Includes Inbenta, Interactions, Omilia, and SESTEK.

AI 62

AI Artificial Intelligence Contact Center CRM 62

Comm100

OCTOBER 13, 2024

Dani Milkova added that AI is becoming the bridge between customer relationship management (CRM) and player support. Real-time personalization, driven by AI, allows operators to target each player’s unique habits and preferences, creating experiences that were previously unattainable with human-only systems.

Gaming 52

Gaming AI Social Media Compliance 52

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Hodusoft

OCTOBER 2, 2024

Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations. AI can detect inconsistencies or anomalies in health records, prompting reviews and corrections before they impact patient care.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52