Remove 2024 Remove Compliance Remove Omnichannel
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CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience

CommBox

CommBox’s security-by-design approach helps mitigate compliance risks and helps prevents security breaches, featuring: Compliance Adherence : Fully compliant with SOC2, ISO, PCI and GDPR regulations. CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18],

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Unleashing the Power of Real-Time Data: Enhancing Customer Understanding

ECXO

Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Data security and compliance should be prioritised to protect sensitive customer information. In 2024 we are launching our education program. Find out more here.

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Conversational AI Competitive Landscape

DMG Consulting

Conversational AI Competitive Landscape September 2024 The conversational artificial intelligence (CAI) market is already crowded, with over 100 established platform and/or customer self-service competitors and more entering the sector. Includes Five9, Genesys, and Verint.

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Top 15 Qualtrics Competitors & Alternatives of 2025

SurveySensum

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Source : G2 , Qualtrics Review, Nov 15 2024 4. Source : G2 , Qualtrics Review, Nov 15, 2024 5. Cons: Lack of native SMS reviews Source: Capterra, Retently Reviews, 2024 G2 Review: 4.6/5 Let’s see! Can integrate with other apps.

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Embracing the future: How financial services contact centres can excel under the new Consumer Duty  

Logicalware

The Consumer Duty rules have applied to open products and services since 31 st July 2023, and these are due to be applied to closed products and services from 31 st July 2024. To understand the consequences of non-compliance, we can look to recent regulatory changes for lessons in how the FCA will deal with breaches of the Consumer Duty.

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5 business takeaways from packed UK customer service event

CommBox

November’s UK Engage Summit really delivered, with high-profile brands in attendance including Amazon, Vodaphone, Ralph Lauren and Ikea, as well as powerful, tech-savvy speakers, allowing attendees to get a feel for what 2024 has to offer. Here are the top takeaways: 1.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

More than 80% of business leaders see customer experience as a growing priority in 2024. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). When it comes to compliance, GDPR is especially important if you are operating within the European Union.