ECXO

JULY 26, 2023

Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. By analyzing real-time data, organizations can identify buying patterns, predict churn, and optimise their marketing strategies. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

APRIL 13, 2022

Artificial intelligence is also being used for real-time adaptive scheduling, which improves accuracy, flexibility and fairness, allowing WFM solutions to balance the needs of employers and employees and improve compliance with global, regional and local work rules. said Donna Fluss, President of DMG Consulting LLC. “In

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility. More serious needs include compliance. Collaboration Bespoke solutions are designed with all stakeholders in mind.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49