SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Source: G2 review, Oct 08, 2024 2.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 2, 2024

Customer Experience Management vs. Customer Relationship Management – What are the Key Differences? Good customer experience goes beyond a transaction — it’s about making your customers feel heard, valued, and understood. But as customer expectations evolve, so do the tools to manage them.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

MARCH 26, 2024

Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Step 1: Conduct an NPS survey and collect feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

DECEMBER 18, 2024

Here is a study of NPS benchmarks that reveals the average NPS score of different industries in 2024. Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! This is why the Net Promoter Score benchmark by industry becomes important.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Zendesk

FEBRUARY 12, 2024

The CX Leader Podcast with Steve Walker – A Resource for Customer Experience Leaders Listen here Best for: Leadership in customer experience The CX Leader Podcast with Steve Walker focuses on leadership skills that are essential for excelling in customer experience management.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. SurveySensum Want a crystal ball to know what’s on your customers’ minds?

CX 52

CX Customer Experience Social Media Text Analytics 52

Experience Investigators

JANUARY 23, 2024

A joint study by McKinsey and NielsenIQ found that customers care about sustainability – and they’re willing to pay more for sustainable goods. Be a Mind Reader (Sort of) Proactive is the New Cool : Customer experience management is still relegated to reactive customer service in too many organizations, in my opinion.

Customer Experience 52

Customer Experience Close the Loop Customer Journey Map Omnichannel 52

SurveySensum

NOVEMBER 23, 2023

SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. SurveySparrow SurveySparrow is an omnichannel customer experience management tool.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options. What to ask?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. But if you are looking for a robust tool with advanced analysis features and in-built survey templates with customization options, then this tool might not be ideal for you. G2 Review : 4.7/5

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 5, 2024

Known for its ease of use and robust features, It caters to a wide range of needs from market research and customer feedback to employee engagement. It is an ideal tool for anyone looking for intuitive software for launching different types of surveys, including 360-degree feedback surveys. G2 Review : 4.5/5 G2 Review : 4.4/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. Source: Gartner , Feb 28, 2024 2. Qualtrics: CX Consultation New to the CX world? Where to start?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Let’s see! 5) Promoter.io Take a look.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Source : G2 , Medallia Review, Oct 11, 2024 2.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 23, 2025

The following is one of many customer reviews about Formstack Forms poor customer support. Source : Dec 2024, Capterra 2. Limited Customization Customization is another essential factor that helps businesses create surveys that cater to their specific needs. SurveySparrow Contact for details 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Check out the list!

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52