Retently

OCTOBER 11, 2024

Collect Customer Feedback at Scale : Send customer surveys after service interactions, gathering ratings through stars, scales, or emojis. The post Best 7 Customer Service Quality Assurance Software for Ecommerce & Retail in 2024 appeared first on Retently.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

SurveySensum

DECEMBER 30, 2024

Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. It helps businesses manage multi-contact, hierarchical customer structures. Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 24, 2024

Complex UI Many users have complained that the user interface is sometimes difficult to navigate especially while looking at the survey data through a filter. Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

NOVEMBER 23, 2023

Best Features Setting up regular and transactional campaigns is easier with Retently by sending a predefined set of surveys to particular customer segments. You can easily target all the customers in your Retently account with a preset filter. It allows you to customize survey templates easily according to your style.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52