Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. 5 Jotform Instant alerts for new submissions Provides a range of customization options $34 per month 4.7/5

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. This approach allows for customized pricing but can be a hurdle for businesses seeking quick, transparent pricing comparisons.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

SurveySensum

MARCH 15, 2024

Well, how about I tell you that the whole process of market research can be automated and made simple, saving you a ton of time and energy, and can also help you in customer experience management ? So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. Sounds too good to be true?

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

FEBRUARY 2, 2024

– Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

FEBRUARY 17, 2025

Advanced Tagging and Subtagging : Unlike traditional solutions that focus solely on surveys, it enables businesses to analyze feedback across multiple platforms, delivering a holistic and data-driven approach to customer experience management. Market Research : Understanding customer preferences and competitor strategies.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

VOZIQ

APRIL 15, 2024

VOZIQ AI’s AI Center of Excellence (ACE) to work as an extension of the Hawx team to manage the AI solution, improve the retention metrics and grow business value by improving customer lifetime value.

Customer Loyalty 52

Customer Loyalty AI Artificial Intelligence Machine Learning 52

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Qualtrics XM Qualtrics XM is a comprehensive customer experience management tool that allows you to gauge the customer journey.

CX 52

CX Customer Experience Social Media Text Analytics 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JUNE 3, 2024

Qualtrics is a powerful customer experience management tool widely recognized for its advanced features, robust analytics, and scalability. It is a preferred choice for large enterprises and organizations that require sophisticated survey tools, in-depth data analysis, and extensive customization options. What to ask?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

MAY 24, 2024

Qualtrics is a widely used customer experience management tool that focuses on creating surveys, collecting responses, analyzing data, and generating reports to improve overall customer and employee experience. Source: Gartner , Feb 28, 2024 2. NPS or CES or CSAT? Where to start? What to ask?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

NOVEMBER 22, 2024

Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Ease of Use We all know that Qualtrics is a powerful customer experience management tool, however, beginners may find its interface complex or difficult to navigate. Source : G2 , Qualtrics Review, Nov 15 2024 4. Let’s see!

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

While Medallia is a powerful tool for customer experience management , it’s not always the perfect fit for every business. What is Medallia – The Introduction Medallia is one of the pioneers in customer and employee experience management. Source : G2 , Medallia Review, Oct 11, 2024 2.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

SurveySensum

APRIL 23, 2025

The following is one of many customer reviews about Formstack Forms poor customer support. Source : Dec 2024, Capterra 2. Limited Customization Customization is another essential factor that helps businesses create surveys that cater to their specific needs. SurveySparrow Contact for details 4.4 (5)

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52