Customer Think

MAY 27, 2024

Customer feedback has always been a cornerstone of business strategy, providing insights that can drive product improvements, enhance customer satisfaction, and boost loyalty.

Customer Feedback 59

Customer Feedback Customer Satisfaction Technology Technology 59

Lumoa

OCTOBER 1, 2024

content Lumoa Product News for August 2024 Hey everyone! We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. Let’s get started! Thanks for reading!

Actionable Insights 78

Actionable Insights AI Customer Feedback NPS 78

Retently

OCTOBER 11, 2024

Powered by AI-driven feedback classification and sentiment analysis, the platform enables teams to categorize and understand customer feedback in real-time, identifying key concerns early on and addressing them proactively. Alerts ensure quick response times for feedback and performance updates.

Retail 134

Retail Scorecard Sentiment Analysis Customer Service 134

Gainsight

OCTOBER 25, 2021

Wondering how to anchor these feedback loops into your product? Here’s how to embed customer feedback loops into your product, use feedback to enhance product delivery, and drive user-centered growth. Why build customer feedback loops? So, why even bother building customer feedback loops into your product?

Customer Feedback 98

Customer Feedback Start-ups Customer Experience 98

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. So, let us guide you through the best B2B NPS software options of 2024. In 2024, NPS remains an essential metric for businesses of all sizes.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Retently

AUGUST 15, 2024

CSAT Software: More Tools, More Choices When it comes to gathering customer feedback in ecommerce and retail, CSAT is the favored option. This is largely because CSAT surveys are typically embedded within customer service workflows, making them an easy and effective way to gauge customer satisfaction with specific interactions.

Retail 106

Retail Customer Satisfaction NPS Customer Feedback 106

ECXO

JULY 26, 2023

Fortunately, there are a few organizations that stand out in their utilization of this information and in incorporating customer feedback into their products and services. In 2024 we are launching our education program. If you liked it please share and help the European Customer Experience Organization.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

ECXO

JUNE 25, 2024

In the end of the day, it all only will benefit the customers independent of who your company is serving B2B or B2C. Improving Customer Feedback Mechanisms The ability to visualize concepts early in the design process allows for more precise and actionable consumer feedback. May 21, 2024. March 5, 2024.

AI 156

AI Customer Experience Legal Manufacturing 156

Retently

AUGUST 12, 2024

Opt for specialized tools for better customization, detailed insights and improved customer engagement. What is NPS Net Promoter Score is an essential tool for any business that values customer feedback. Review tools are primarily designed to capture customer feedback after a purchase.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Zonka Feedback

JANUARY 29, 2024

Today, customer opinions carry immense weight. In fact, collecting customer feedback provides a direct line into the minds and experiences of your customers acting as a mirror to showcase where your business may be falling short.

Customer Feedback 52

Customer Feedback Customer Satisfaction 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Source: G2 review, Oct 08, 2024 2.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Lets find out!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. This feedback can come from surveys, customer conversations, support ticket data, and more.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

C3Centricity

SEPTEMBER 3, 2024

Introduction The landscape of customer-centricity continues to evolve rapidly as we move into the second half of 2024. Companies that fail to keep pace with these shifts risk falling behind, while those that embrace customer-centric strategies based on the latest 2024 trends will thrive. Are you aware of them all?

Artificial Intelligence 77

Artificial Intelligence Predictive Analytics AI Customer Feedback 77

CommBox

JULY 11, 2024

In 2024, AI will continue transforming customer-business interactions. AI is valuable in busy customer service centres, providing innovative solutions that enhance operational efficiency and customer satisfaction. Real-time insight s into customer sentiments help businesses respond rapidly to resolve issues.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

SurveySensum

SEPTEMBER 2, 2024

eMarketer expects that CTV ad spending will increase to over $30 billion in 2024. According to Statista, ad spending in the Audio Advertising market worldwide is forecasted to reach US$40.38bn in 2024. By implementing new tools in your work, you will develop your company comprehensively and improve customer experience.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Hodusoft

DECEMBER 4, 2024

billion in 2024 to USD 511.03 With rising competition in the MSP space, customer engagement becomes a crucial differentiator. According to Datto’s Global State of the MSP Report 2024, increasing competition is one of the major challenges MSPs face today. percent, from USD 365.33 billion by 2029. It won’t.

Invoicing 52

Invoicing Compliance Customer Satisfaction Engineering 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Zendesk

JANUARY 17, 2024

Just as humans achieved space flight on the foundation of a rickety airplane, a new method for consumer interaction —intelligent customer experience—is built on business methods of bygone days. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

Execs In The Know

MARCH 31, 2024

Data-Driven Decisions: She advocated leveraging data analytics to uncover insights into customer behavior and preferences, enabling more personalized and effective customer interactions. Feedback Loops: Another central theme was the significance of creating effective feedback loops to capture, analyze, and act on customer feedback.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Retently

MARCH 26, 2024

Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

InteractionMetrics

NOVEMBER 21, 2024

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Understanding what happens at each stage is critical to identifying gaps.

Customer Service 52

Customer Service Mystery Shopping Net Promoter Score Customer Journey Map 52

Steven Van Belleghem

NOVEMBER 28, 2023

Lego, too, is well known for integrating customer feedback in a fast manner. I believe these are an essential part of turning feedback into fast action. Two companies, two different approaches, same result: feedback that becomes action, and fast, thanks to fixed processes. So these are my hottest trends for 2024.

CX 62

CX Customer Experience Entertainment Gaming 62

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

DECEMBER 30, 2024

Source: G2 , CustomerGauge Review, Sep 11, 2024 2. SurveySensum SurveySensum is an AI-powered customer experience management platform designed to help businesses capture, analyze, and act on customer feedback in real-time. From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

Gainsight

FEBRUARY 28, 2024

Improved Sentiment and Retention By nurturing deeper engagement and fostering a sense of community, organizations can enhance customer sentiment and drive long-term retention. Community-driven initiatives not only boost adoption and stickiness but also position businesses as industry leaders in customer experience.

Engineering 52

Engineering Innovation Education Customer Feedback 52

SurveySensum

JUNE 4, 2024

Need to figure out why customers are dropping off or want to do some profiling? Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget?

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

Zonka Feedback

JANUARY 10, 2024

Be it sharing promotional messages, conducting marketing research, or even surveying your customers – everything is possible with emails. Most businesses around the world consider email as the preferred communication channel. According to Statista , there are more than 4.26 billion active email users and is estimated to grow to 4.73

Customer Feedback 52

Customer Feedback 52

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

DECEMBER 20, 2023

But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! It helps you identify where exactly are the gaps between your service and customers’ expectations. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? In Decembers CXPA B2B Roundtable hosted by Martha Brooke, and featuring Dave Seaton, that very question took center stage.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52