SurveySensum

DECEMBER 4, 2024

More than often, customers are attracted to banks that value them and offer good service. This is where Net Promoter Score comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. And generally, a negative score indicates poor performance because of more detractors.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. This feedback can come from surveys, customer conversations, support ticket data, and more.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Zendesk

FEBRUARY 15, 2024

Whether you want to generate leads, improve your e-commerce experience, or provide better customer and employee support, there are plenty of chatbot templates to choose from. Using a customer satisfaction bot template, you can automatically reach out to customers with a satisfaction survey following their support interactions.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

SurveySensum

DECEMBER 20, 2023

But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! It helps you identify where exactly are the gaps between your service and customers’ expectations. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

SurveySensum

DECEMBER 30, 2024

Source: G2 , CustomerGauge Review, Sep 11, 2024 2. SurveySensum SurveySensum is an AI-powered customer experience management platform designed to help businesses capture, analyze, and act on customer feedback in real-time. From Insights to Action: Unlock the Power of Customer Feedback to Drive CX with SurveySensum!

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Lets find out!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Retently

MARCH 26, 2024

Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Execs In The Know

FEBRUARY 28, 2025

The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation. “The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation. “The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

JUNE 4, 2024

Need to figure out why customers are dropping off or want to do some profiling? Plus, it combines customer feedback and ad hoc research in one place, so you don’t have to waste time hopping between different services. 5 Looking for a customer feedback tool that also allows you to do Ad-Hoc research but within budget?

E-commerce 52

E-commerce Social Media Non-Profits Start-ups 52

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? But CX very rarely deals in absolutes.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

JULY 12, 2024

Transparency is key, as it is a reflection of the platform’s commitment to customer success. 6 Best NPS Software for Small Businesses in 2024 We’ve researched and shortlisted the 6 best NPS software for small businesses. Now that you know the right criteria, let’s now discover some of the NPS tools for small businesses.

NPS 52

NPS Start-ups Social Media CX 52

SurveySensum

OCTOBER 2, 2024

CRM tools allow businesses to organize contact information, monitor customer interactions, and identify future sales opportunities. billion in 2024 and is projected to grow at a 9.8% Approach This vision is more long-term, as it covers customer, loyalty, interaction, and individual approaches. CAGR, reaching $178.7

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. Let’s uncover how a CX tool can transform your business. Why Are CX Tools Essential for Success?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. But if you are looking for a robust tool with advanced analysis features and in-built survey templates with customization options, then this tool might not be ideal for you.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 3, 2024

Understanding these reasons can help small business owners, like you, make more informed decisions when selecting the right survey and customer feedback tools for their needs. Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. Is Qualtrics Ideal for Small Businesses? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Churn Rate : The churn rate calculates the percentage of customers who cancel their subscriptions within a given period. Let’s begin! How to Measure the Performance of a SaaS Company?

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

JULY 17, 2024

dollars in the first quarter of 2024, making it the largest telecommunications company in the US and the fourth-largest telecommunications company in the world by market cap? Creating such an impact cannot be with one-time users, it requires an army of loyal customers who are not only loyal to the brand but also are volunteer brand advocates.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

JUNE 5, 2024

Known for its ease of use and robust features, It caters to a wide range of needs from market research and customer feedback to employee engagement. It is an ideal tool for anyone looking for intuitive software for launching different types of surveys, including 360-degree feedback surveys. G2 Review : 4.4/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Best Times to Send a Survey in 2024 1.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

FEBRUARY 12, 2024

Did you know that the fitness industry has grown from $84 billion in 2014 to a whopping $244 billion in 2024? Take Feedback From Clients For continuous improvement, gather customer feedback from time to time. Embrace feedback as a tool for continuous improvement.

Start-ups 52

Start-ups Customer Feedback Net Promoter Score 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. SurveySensum is a customer experience management tool that enables users to create, launch, and analyze effective CX surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for taking action on customer feedback that ACTUALLY impacts your revenue. What to ask?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

AUGUST 8, 2024

By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations. Now, let’s discover the top questions for the website feedback survey.

Actionable Insights 52

Actionable Insights NPS Touchpoint Net Promoter Score 52

SurveySensum

MARCH 21, 2025

HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

Source: Capterra (July 2024) 3. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. It lets you create custom surveys, forms, and questionnaires without touching a single line of code. Would you like to change reports or choose different chart styles? Then explore the top 13 Jotform alternatives.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

JANUARY 6, 2025

You can use it to create several types of forms to capture information like contact details, customer feedback, interests, etc. Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Google Forms is one of the oldest and the simplest survey builders , and it is completely free.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52