Retently

AUGUST 15, 2024

CSAT Software: More Tools, More Choices When it comes to gathering customer feedback in ecommerce and retail, CSAT is the favored option. As a matter of fact, there are about twice as many CSAT tools than NPS available, particularly for brands. This integration streamlines the process of collecting and analyzing feedback.

Retail 107

Retail Customer Satisfaction NPS Customer Feedback 107

Retently

OCTOBER 11, 2024

Retently as a Top QA Tool for Ecommerce and Retail Retently provides a streamlined approach to managing customer experience and Quality Assurance, making it a valuable tool for teams in helpdesk settings. With Retently, brands can stay ahead of client expectations and drive meaningful improvements to their customer service operations.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! Just like a hapless tourist, customers are eager to share details of their experience.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

DECEMBER 30, 2024

CustomerGauge is well known for its advanced capability in customer loyalty measurement via NPS; however, it doesnt have the perfect solution for every business. While it shines in NPS insights, CustomerGauge falls short in a few key areas. Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. How Quickly Can You Turn Customer Feedback into Business Growth?

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Source: G2 review, Oct 08, 2024 2.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 2, 2024

If not, it’s crucial to adopt a robust customer feedback tool to effectively gather and leverage the feedback. According to the State of Global Customer Service Report, a staggering 77% of consumers hold brands in higher regard when they actively seek and apply customer feedback.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 18, 2024

NPS aims to unravel customers sentiments. You can receive a score of 35 or 50 or 63 which determines how happy or unhappy your customers are. But how can you know if it is a good or bad NPS score ? But for that, we must first understand what NPS is and how NPS is calculated. Scroll down and find out.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Lets find out!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

JULY 12, 2024

Choosing an NPS software for your small business can seem to be a daunting task. Finding the right NPS software sure is a challenge! But no matter what, you need an NPS software. It allows you to create and share surveys with your customers and gather their NPS scores to know how happy they are with your small business.

NPS 52

NPS Start-ups Social Media CX 52

InteractionMetrics

NOVEMBER 21, 2024

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Understanding what happens at each stage is critical to identifying gaps.

Customer Service 52

Customer Service Mystery Shopping Net Promoter Score Customer Journey Map 52

SurveySensum

NOVEMBER 23, 2023

What is an NPS tool? How to choose the right NPS tool? With an index ranging from -100 to 100, NPS clearly gauges the loyalty or the enthusiasm of a customer to recommend your brand to their near and dear ones. What is an NPS tool? to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JULY 17, 2024

dollars in the first quarter of 2024, making it the largest telecommunications company in the US and the fourth-largest telecommunications company in the world by market cap? Creating such an impact cannot be with one-time users, it requires an army of loyal customers who are not only loyal to the brand but also are volunteer brand advocates.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. This approach allows for customized pricing but can be a hurdle for businesses seeking quick, transparent pricing comparisons.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Execs In The Know

OCTOBER 14, 2024

What is AI customer feedback analysis? AI customer feedback analysis uses artificial intelligence to gather, analyze, and present valuable insights from customer feedback. This feedback can come from surveys, customer conversations, support ticket data, and more.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

DECEMBER 20, 2023

But here’s the challenge: How do you consistently provide excellent customer service? By collecting customer feedback ! It helps you identify where exactly are the gaps between your service and customers’ expectations. So here are the top 10 Customer Service Metrics that you should consider tracking in 2024.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Zendesk

FEBRUARY 15, 2024

Whether you want to generate leads, improve your e-commerce experience, or provide better customer and employee support, there are plenty of chatbot templates to choose from. Using a customer satisfaction bot template, you can automatically reach out to customers with a satisfaction survey following their support interactions.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. That’s the power of good customer service! In this blog, we’ll explore seven customer service trends for 2024.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

MARCH 26, 2024

Well, the answer lies in gathering, analyzing, and taking action on customer feedback. By actively gathering and listening to the voices of your customers, you can gain a deeper understanding of your target audience, enhance product or service offerings, and build stronger relationships with your customers.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights CXM 52

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

MARCH 20, 2024

Let’s now explore the top Customer Experience Management software companies to find the right match for you! List of the Top 10 Customer Experience Management Software Companies in 2024 1. Qualaroo Qualaroo is a fantastic CXM tool that provides an innovative approach to contextual feedback collection.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Execs In The Know

FEBRUARY 28, 2025

“The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. Look for patterns like: High-volume, repetitive tasks Common sources of customer friction Areas with high error rates or rework 3.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

“The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. Look for patterns like: High-volume, repetitive tasks Common sources of customer friction Areas with high error rates or rework 3.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! An Employee Pulse Survey Tool is a software solution designed to gather regular, quick feedback from employees within an organization. Now, let’s see the best employee pulse survey tools in 2024. What is an Employee Pulse Survey Tool?

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? But CX very rarely deals in absolutes.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? It’s like having a magic wand to streamline your feedback process. 5) Yes Yes 9 Best Mobile Survey Tools of 2024 1. Enter mobile survey tools.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. Let’s uncover how a CX tool can transform your business. Why Are CX Tools Essential for Success?

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

DECEMBER 13, 2024

Source: G2 , Jotform Review, Feb 08, 2024 3. Source: G2 , Jotform Review, Jan 30, 2024 4. Source: G2 , May 14, 2024 5. Source: TrustRadius , October 28, 2024 Comparison Table of the Best Jotform Alternatives in 2025 A comprehensive list of the best 13 alternatives of Jotform that you can choose as per your requirements.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 3, 2024

Understanding these reasons can help small business owners, like you, make more informed decisions when selecting the right survey and customer feedback tools for their needs. Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. Is Qualtrics Ideal for Small Businesses? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

JANUARY 10, 2024

Like many others, this company was passionate about improving its services and relied on customer feedback. But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Best Times to Send a Survey in 2024 1.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

AUGUST 8, 2024

By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations. Now, let’s discover the top questions for the website feedback survey. Why It Matters : NPS surveys are a powerful indicator of customer loyalty. Open-ended) 2.

Actionable Insights 52

Actionable Insights NPS Touchpoint Net Promoter Score 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. NPS or CES or CSAT? SurveySensum is a customer experience management tool that enables users to create, launch, and analyze effective CX surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for taking action on customer feedback that ACTUALLY impacts your revenue.

CX 52

CX Start-ups Actionable Insights Text Analytics 52