Retently

AUGUST 12, 2024

Opt for specialized tools for better customization, detailed insights and improved customer engagement. What is NPS Net Promoter Score is an essential tool for any business that values customer feedback. Review tools are primarily designed to capture customer feedback after a purchase.

NPS 79

NPS Retail Net Promoter Score Touchpoint 79

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Lets check out the top alternatives to QuestionPro!

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. Built from the ground up around the Accounts Experience methodology, CustomerGauge offers B2B brands guidance for customer surveying and revenue growth, among other things. What is CustomerGauge?

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

APRIL 7, 2025

Understanding Its Value for CX Professionals SurveyMonkey is a feedback management tool widely used for gathering customer feedback, offering drag-and-drop survey design and data analysis tools that yield actionable insights. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Lets find out!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

InteractionMetrics

NOVEMBER 21, 2024

Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Understanding what happens at each stage is critical to identifying gaps.

Customer Service 52

Customer Service Mystery Shopping Net Promoter Score Customer Journey Map 52

SurveySensum

DECEMBER 24, 2024

SurveyMonkey is a widely-used customer feedback tool that offers drag-and-drop functionality to design surveys and analyze data for actionable insights. However, it falls short in key areas like advanced capabilities and customization, which might limit your CX operations. Source: G2 review, Oct 08, 2024 2.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

JANUARY 7, 2025

Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers journeysand then use that knowledge to spark bottom-line success? Key Pain Points Uncovered: Long Wait Times: Customers were frustrated by delays during peak hours.

Customer Journey Map 52

Customer Journey Map B2B CX Touchpoint 52

SurveySensum

FEBRUARY 17, 2025

Are you still analyzing your customer feedback manually? In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Lets find out more.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

Zendesk

JANUARY 17, 2024

Just as humans achieved space flight on the foundation of a rickety airplane, a new method for consumer interaction —intelligent customer experience—is built on business methods of bygone days. The ICX is a revolutionary way for businesses to exceed customer expectations and enhance their bottom line at scale.

Customer Experience 52

Customer Experience Omnichannel E-commerce AI 52

SurveySensum

DECEMBER 4, 2024

According to the extensive research done by Satmetrix in 2024, the industry average NPS in financial services is 73. Source: Retently 2024 NPS Benchmarks for B2B & B2C Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Step 1: Conduct an NPS survey and collect feedback.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. List of the Top 9 Market Research Tools and Software in 2024 1.

Text Analytics 52

Text Analytics NPS Outlook CX 52

SurveySensum

DECEMBER 18, 2024

Here is a study of NPS benchmarks that reveals the average NPS score of different industries in 2024. Source: Retently 2024 NPS Benchmarks for B2B & B2C Analyze and benchmark your NPS with SurveySensums NPS experts and stay ahead of the competition! This is why the Net Promoter Score benchmark by industry becomes important.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

MARCH 20, 2024

Let’s now explore the top Customer Experience Management software companies to find the right match for you! List of the Top 10 Customer Experience Management Software Companies in 2024 1. HubSpot includes features like service tickets, content, email tools, and sales tools to offer a personalized customer experience.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

FEBRUARY 2, 2024

And to do that you need to track your customer engagement metrics , using a robust customer feedback tool. Because these metrics serve as the compass guiding your business toward understanding, measuring, and enhancing interactions with your customers. 5 Customer Engagement Metrics to Watch Out for in 2024 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

Execs In The Know

FEBRUARY 28, 2025

Identify Pain Points and Opportunities Use customer feedback, agent insights, and operational data to identify specific pain points in your current processes. Look for patterns like: High-volume, repetitive tasks Common sources of customer friction Areas with high error rates or rework 3. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

Identify Pain Points and Opportunities Use customer feedback, agent insights, and operational data to identify specific pain points in your current processes. Look for patterns like: High-volume, repetitive tasks Common sources of customer friction Areas with high error rates or rework 3. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

SEPTEMBER 23, 2024

It is important to think of customer experience tools as a reliable guide that will assist you in efficiently gathering customer feedback and easily adjusting your strategies for sales, marketing, and customer retention. Let’s uncover how a CX tool can transform your business. Why Are CX Tools Essential for Success?

CX 52

CX Customer Experience Social Media Text Analytics 52

Retently

NOVEMBER 13, 2024

In 2024, this market is expected to be worth $5.71 trillion in 2024 , marking an 8.4% For example, customers can try on items virtually at home, save their selections, and later see those exact items in-store. AI-Driven Personalization : AI is becoming smarter at understanding customer preferences and recommending products.

CX 146

CX Retail Social Media Artificial Intelligence 146

Logicalware

FEBRUARY 20, 2024

Here’s one way of doing it: Define your customer personas and segments: Understand who your customers are, what they want, and how they behave across different channels. This will help you visualise the current state of your customer experience and identify any gaps or friction points.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

SurveySensum

NOVEMBER 23, 2023

SurveySensum SurveySensum is a powerful NPS survey tool that helps you make customer feedback actionable. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

JUNE 6, 2024

It is known for helping businesses take relevant action on customer feedback that actually drives revenue. But if you are looking for a robust tool with advanced analysis features and in-built survey templates with customization options, then this tool might not be ideal for you.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 5, 2024

Some more value-added features of SurveySensum: Ad hoc research in the same feedback platform Survey white labeling Unlimited surveys Unlimited users Unlimited Ad Hoc research Unlimited touchpoints No need to switch between tools! The tools have versatile customization options that extend beyond surveys. G2 Review : 4.4/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? That’s where customer experience platforms come in.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 2, 2024

CRM tools allow businesses to organize contact information, monitor customer interactions, and identify future sales opportunities. billion in 2024 and is projected to grow at a 9.8% Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. CAGR, reaching $178.7 billion by 2034.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SugarCRM

MAY 9, 2024

As a result, sales and marketing teams should look into methods to simplify yet amplify their communication, goal-sharing strategies and settings, and touchpoints. The integrated platforms empower sales by highlighting and alerting them of prospect and customer key activities and marketing touchpoints via a convenient timeline view.

CRM 26

CRM Sales Touchpoint Technology 26

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. SurveySensum is a customer experience management tool that enables users to create, launch, and analyze effective CX surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. It is known for taking action on customer feedback that ACTUALLY impacts your revenue. What to ask?

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

AUGUST 8, 2024

In this digital age, having a streamlined, and user-friendly website isn’t just a nice-to-have strategy – it’s a must-have strategy for keeping your customers engaged and keep coming back to you. By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations.

Actionable Insights 52

Actionable Insights NPS Touchpoint Net Promoter Score 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Understand Your Customer: Building a deep understanding of your target audience is crucial.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SugarCRM

MAY 14, 2024

In a recent SugarCRM research report , it was revealed that the top technology forward-thinking enterprises are integrating with their CRM are marketing automation and email marketing (46%), and one-third say collecting customer feedback to align marketing and sales strategy is a key priority. Learn More 4.

Sales 26

Sales CRM Start-ups AI 26

SugarCRM

JULY 9, 2024

Invest in tools and processes that ensure data quality and consistency across all touchpoints. Regularly update and cleanse your customer database to maintain its accuracy and relevance. Prioritize Privacy and Security With the increasing focus on data privacy, businesses must prioritize the protection of customer information.

AI 26

AI Predictive Analytics E-commerce CRM 26

Retently

MAY 9, 2024

Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets. Why is B2B Customer Retention Important? Ten years past, in 2024, an estimated $ 856 billion is at risk for US businesses.

Customer Retention 120

Customer Retention B2B Non-Profits Customer Acquisition 120

SurveySensum

MARCH 21, 2025

HubSpot is a powerhouse for customer relationship management, marketing automation, and sales. But without real-time customer feedback , how do you know if you’re truly delivering exceptional experiences? Segment customers based on NPS scores : Identify promoters, passives, and detractors in your HubSpot CRM.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 22, 2024

As one of the pioneers in the customer feedback platform industry, Qualtrics is renowned for its robustness and wide-ranging capabilities, making it an excellent choice for enterprise-level companies. Source : G2 , Qualtrics Review, Sep 14, 2024 → Is Qualtrics ideal for small businesses ? Let’s see! 5) Promoter.io Take a look.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Medallia stands out as a leader in customer experience management, empowering businesses to capture, analyze, and act on customer feedback. Customer Experience : An all-in-one CX platform that helps businesses achieve their CX goals by tracking and measuring key CX metrics. Source : G2 , Medallia Review, Oct 11, 2024 2.

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

You can use it to create several types of forms to capture information like contact details, customer feedback, interests, etc. Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Google Forms is one of the oldest and the simplest survey builders , and it is completely free.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

NOVEMBER 6, 2024

When it comes to feedback management software, Confirmit (now known as Forsta) and Qualtrics stand as two giants pitted against each other. Each of these tools offers a wide range of tools and features for managing and analyzing customer feedback and making things easier for businesses. Ease of Use 8.1 Quality of Support 8.1

Text Analytics 52

Text Analytics Omnichannel CX Social Media 52