Totango

MAY 7, 2024

Customer Lifetime Value Sharing Customer Lifetime Value (CLV) across Sales and CS will focus both teams on retention—again, incentivizing Sales to only bring in accounts that CS can retain year after year. Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric.

Sports 103

Sports Sales Net Promoter Score NPS 103

Retently

DECEMBER 10, 2024

With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. From sleek interfaces to powerful analytics, these alternatives are all about helping you listen to and learn from your customers. Retently Dashboard 2.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Zonka Feedback

JANUARY 24, 2024

Net Promoter Score® (NPS®) is one of the top customer satisfaction metrics that help you understand your business through the eyes of the customers.

NPS 52

NPS Net Promoter Score Customer Loyalty Customer Satisfaction 52

SurveySensum

DECEMBER 20, 2023

— Introducing Customer Service Metrics In simple words, Customer Service Metrics help you gauge the effectiveness of your customer service. Why are customer service metrics important? 10 Customer Service Metrics to Track in 2024 Navigating through numerous service metrics can be overwhelming.

Net Promoter Score 52

Net Promoter Score Customer Service NPS Customer Satisfaction 52

Zendesk

FEBRUARY 15, 2024

Whether you want to generate leads, improve your e-commerce experience, or provide better customer and employee support, there are plenty of chatbot templates to choose from. This template allows customers to connect directly with a support representative without leaving their chat window. Bain & Company, Inc., and Fred Reichheld.

E-commerce 52

E-commerce Net Promoter Score CX NPS 52

SurveySensum

APRIL 7, 2025

Source: G2 review, Oct 08, 2024 3. Source: G2 review, Oct 08, 2024 4. Source: G2 review, Oct 02, 2024 5. The goal is to guide you through the entire customer experience management process. Due to this commitment to customer satisfaction , they have achieved a 100% customer retention rate.

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

SurveySensum

DECEMBER 30, 2024

Limited Flexibility & Cumbersome User Management: CustomerGauge is very NPS-driven, so other customer metrics like CSAT or CES are largely locked out to get a 360 view of customer satisfaction. Source: G2 , CustomerGauge Review, Sep 11, 2024 2.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

MARCH 26, 2024

Still, if the company behind it has a reputation for poor customer service or unresponsive support, you might think twice before committing to a purchase. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Sentiment Analysis 78

Sentiment Analysis NPS Social Media CRM 78

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. This means not just listening but also interpreting and acting on what customers are communicating.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Execs In The Know

FEBRUARY 28, 2025

The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation. “The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

The Risk-Based Implementation Framework Not all processes are created equal when it comes to GenAI implementation. “The difference between successful and unsuccessful GenAI implementations often comes down to having a structured approach,” notes Deloitte’s State of GenAI 2024 report [8]. link] Insurance case studies, 2024.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

SurveySensum

FEBRUARY 2, 2024

And guess what – on average, companies that put in the work to improve the customer experience see a 42% improvement in customer retention, and a 33% improvement in customer satisfaction. So, what are these customer engagement indicators that you need to measure in 2024?

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

Gainsight

AUGUST 27, 2021

Here are the most important KPIs for the performance of your product: Net Promoter Score (NPS). Your Net Promoter Score (NPS) will show you how likely your users are to recommend your product or services to others. Customer Satisfaction (CSAT). Customer Satisfaction (CSAT).

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Education 52

SurveySensum

JULY 2, 2024

The tools also help analyze the feedback surveys and provide insights that help businesses make better customer-centric decisions. 10 Best Customer Feedback Tools in 2024 1. SurveySensum SurveySensum is one of the most affordable AI-powered customer feedback tools out there.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

SurveySensum

OCTOBER 2, 2024

the year-over-year growth in revenues, customers, and customer lifetime values than those without. What is Customer Relationship Management (CRM)? CRM is the foundation for managing interactions with prospects and customers. billion in 2024 and is projected to grow at a 9.8% CAGR, reaching $178.7 billion by 2034.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Logicalware

DECEMBER 18, 2023

Prioritising customer satisfaction and loyalty Our customers and partners are at the core of everything we do. That’s why we were thrilled to receive a Net Promoter Score (NPS) of 37 in March, which is well above the average of 27 for software and SaaS companies. Puzzel turned 25!

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence Innovation 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

Execs In The Know

JANUARY 26, 2024

The highest-performing attribute is agent friendliness, though it has the weakest relationship with overall satisfaction. First Contact Resolution Impact First contact resolution (FCR) drives the highest satisfaction levels (91%). For customers who say they have not had their issue resolved, satisfaction is 41%.

Net Promoter Score 52

Net Promoter Score Key Driver Analysis NPS Contact Center 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024?

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SugarCRM

AUGUST 1, 2024

Customer retention rates increased by 10% within a single year, moving from 35% to 45%. The Net Promoter Score (NPS) also saw a significant increase from 80% to 85%, set to reach 90% by the end of the year. These improvements testify to the enhanced customer engagement facilitated by the CRM strategy.

Net Promoter Score 48

Net Promoter Score CRM Manufacturing Finance 48

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. NPS helps you gauge customer satisfaction and loyalty.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SurveySensum

JUNE 6, 2024

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. But if you are looking for a robust tool with advanced analysis features and in-built survey templates with customization options, then this tool might not be ideal for you.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

Execs In The Know

OCTOBER 14, 2024

AI customer feedback can analyze support tickets and alert you to this trending sentiment so you can correct the issue before it turns into a bigger problem. According to the Zendesk AI-Powered CX Trends Report 2024 , 80 percent of consumers expect chat agents and support representatives to assist them with everything they need.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SugarCRM

JULY 29, 2021

With the right technology, support professionals will be able to enjoy no roadblocks, no blind spots, and no busy work when interacting with customers, while getting all the information they need to streamline customer interactions. Customer Service Metrics You Should Measure.

Net Promoter Score 26

Net Promoter Score Customer Service NPS CRM 26

SurveySensum

MAY 24, 2024

It encompasses four primary functions – CustomerXM, ProductXM, EmployeeXM, and BrandXM, all aimed at developing a model that focuses on customer satisfaction and happiness. Source: Gartner , Feb 28, 2024 2. But Is Qualtrics Worth It? Qualtrics: CX Consultation New to the CX world? Where to start? NPS or CES or CSAT?

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

JANUARY 10, 2024

But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Best Times to Send a Survey in 2024 1. It helps assess overall satisfaction, event organization, and participant impact. Let’s get started.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

AUGUST 8, 2024

You can improve overall customer satisfaction. By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations. By taking action on this feedback you create an experience that is both accurate and relevant to your customer’s expectations.

Actionable Insights 52

Actionable Insights NPS Touchpoint Net Promoter Score 52

SurveySensum

OCTOBER 23, 2024

This coupled with the fact that they provide quality service results in customer satisfaction. Thus, the average NPS score is 76. In Technology & Services Average NPS score – 61 This sector is quite wide, and the businesses provide a wide range of services – from IT support to software development.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

MARCH 21, 2025

Pros: Limited survey visibility In-app survey Cons: Limited customization capabilities Customer Review * Source : G2 , Apr 03, 2024 Pricing Paid plans start at $99/month. AskNicely AskNicely is an NPS software built for service businesses and customer-facing teams, providing real-time feedback to improve customer interactions.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Our View : The tool is ideal for you if you are looking for a simple survey tool with not many customization options, but if you want to create better surveys with advanced customization options, then this tool might not be ideal for you.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

APRIL 18, 2025

Source: Capterra (July 2024) 3. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. These figures show that SurveySensum is designed for companies that value customer satisfaction. Would you like to change reports or choose different chart styles? 500+ companies. 8 million+ surveys. 40+ countries.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52