eglobalis

APRIL 27, 2025

Bring together teams from customer service, sales, IT, and operations for joint workshops. They implemented an agentic AI to handle these autonomously, freeing agents for complex tasks (Vodafone AI Strategy Report, 2024). Step 1: Define Vision, Use Cases, and Goals Start by identifying the high-impact use cases.

AI 248

AI CX B2B Compliance 248

eglobalis

JULY 31, 2024

SAP Customer Experience solutions include SAP Marketing Cloud and SAP Commerce Cloud, which help businesses deliver personalized customer experiences and manage digital commerce efficiently. MarTech will help your company and customers stay ahead of the curve.

Customer Experience 452

Customer Experience Social Media Predictive Analytics AI 452

DMG Consulting

AUGUST 16, 2022

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. The leading IVA solutions are already generations ahead of most IVRs, but the innovations keep coming.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

SugarCRM

AUGUST 1, 2024

Our customer service system is centralized on Sugar Serve, enabling us to provide tailored solutions swiftly and effectively All the areas within the company that provide services, like IT and our finance department, use Sell to track all interactions and incidents, and we also use Market for segmentation.”

Net Promoter Score 48

Net Promoter Score CRM Manufacturing Finance 48