Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. Gartner concurs, reporting that companies deploying AI as a business tool are projected to surpass 60% by the end of 2024.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention Social Media AI 52

Execs In The Know

MARCH 7, 2025

The pressure to act is relentless boardrooms demand innovation, customers expect seamless AI-powered interactions, and vendors are offering cutting-edge solutions that claim to transform businesses overnight. Next: Build scalable solutions that create value across the customer journey from predictive analytics to agent assist tools.

AI 52

AI CX Artificial Intelligence Predictive Analytics 52

DMG Consulting

OCTOBER 17, 2019

At the same time, vendors are investing in their RPA solutions, increasing the use of AI technologies, especially machine learning, predictive analytics, innovative optical character recognition (OCR), and advanced computer vision capabilities. OnviSource is covered at a high level.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

DMG Consulting

APRIL 13, 2022

The WFM market has benefited from unprecedented innovation over the past 5 years, and this is just the beginning of the technological enhancements that are expected to be introduced to these solutions over the next few years. DMG expects the WFM market to grow by 11% in 2022 and 2023, 12% in 2024 and 2025, and 11% in 2026.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

DMG Consulting

APRIL 8, 2024

But this is just the start of many innovations being introduced into the WFM market. DMG Consulting’s annual global survey of contact center and CX leaders reveals a high level of interest in WFM capabilities for 2024. These solutions were identified by 37.5 These solutions were identified by 37.5 percent and 50.0

AI 48

AI Contact Center ML Artificial Intelligence 48

Zendesk

JANUARY 25, 2024

Increase customer satisfaction According to the Zendesk CX Trends Report 2024 , 81 percent of consumers say the quick and accurate resolution of issues or complaints heavily influences their decision to purchase. Call center AI trends for 2024 What’s next for AI in call centers? Here are a few trends to expect in 2024.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SugarCRM

JANUARY 11, 2024

Generative AI allows them to spot complex patterns, gain a better understanding of the datasets they work with with the help of visualization, conduct predictive analytics, and spot real-time market trends. This way, a company’s content can become highly personalized and innovative, quickly attracting and retaining customers.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SugarCRM

OCTOBER 17, 2023

Diminished Creativity : Marketing relies heavily on creativity and innovation. For instance, Predictive Analytics can help marketers identify data patterns and make predictions based on their marketing automation platform data compiled with third-party information. Generative AI is a great tool to use in this context.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

JULY 9, 2024

Predictive Analytics AI uses predictive analytics to anticipate customer needs and behaviors. By analyzing historical data, AI can predict future actions, such as which products a customer is likely to buy next or when they might need customer support.

AI 26

AI Predictive Analytics E-commerce CRM 26

SugarCRM

JUNE 13, 2024

This shift supports customization and intelligent product innovation, which is crucial for addressing specific customer needs and enabling efficient service delivery. Guide 2024 CRM Buyer's Guide Learn how choosing the right CRM can lead sales leadership to create greater visibility.

Manufacturing 26

Manufacturing Customer Experience CRM Predictive Analytics 26

SugarCRM

OCTOBER 24, 2023

Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Instead of repetitive manual tasks, your teams can focus on fostering deeper customer relationships or developing innovative ideas. Read our 2024 State of CRM Report ! Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. The Accelerating Adoption of AI in Customer Success According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

C3Centricity

JANUARY 25, 2025

” You’ve invested in an AI content tool or basic analytics platform, but it operates in isolation. According to Adobe’s 2024 Digital Trends Report, this approach captures only 25% of potential ROI. Source ) Their system connects predictive analytics, consumer sentiment analysis, and dynamic segmentation in real-time.

AI 62

AI Artificial Intelligence Sentiment Analysis Predictive Analytics 62

Execs In The Know

MARCH 7, 2025

The pressure to act is relentless boardrooms demand innovation, customers expect seamless AI-powered interactions, and vendors are offering cutting-edge solutions that claim to transform businesses overnight. Next: Build scalable solutions that create value across the customer journey from predictive analytics to agent assist tools.

AI 52

AI CX Artificial Intelligence Predictive Analytics 52