2024 and Key Driver Analysis - Tech Customer Success

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

FEBRUARY 17, 2025

Pros: Thematic Analysis AI Text Generation AI Text Summarization Cons: Uncustomizable templates AI features are not robust enough to do a detailed analysis * Source : G2 , Nov 01, 2024 Ideal for: Businesses of all sizes Pricing : Contact the team for pricing details. Free Trial for AI Text Analysis : Not Available 4.

Text Analytics

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What Really Matters to a Credit Card Customer?

Execs In The Know

JANUARY 26, 2024

Summary COPC’s Credit Card Key Driver Analysis findings highlight that agent knowledge and issue resolution are the strongest drivers of customer satisfaction. will be joining us at Customer Response Summit (CRS) in Tucson, March 12-15, 2024. about their issue was +44. the NPS was +20.

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Tech Customer Success

Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

What Really Matters to a Credit Card Customer?

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