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Most Popular Features Pre-built Survey Templates : 100+ industry-specific customizable survey templates for NPS, CSAT, CES, and more, allowing for quick and easy survey creation. Text Analysis Software : Provides in-depth analysis of customer feedback to understand customer sentiments, behavioral patterns, and future trends in real-time.
Impact of Customer Perception of Agent Location If the customer believes that the person they are speaking to is in another country, that has a relationship with the Net Promoter Score (NPS). The NPS of respondents who believed they spoke to someone in the U.S. the NPS was +20. about their issue was +44.
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