SurveySensum

JULY 2, 2024

A well-designed customer feedback tool should ideally allow you to create Net Promoter Score Surveys Customer Satisfaction Survey Customer Effort Score Survey Additionally, the tool should also have features like text and sentiment analysis, omnichannel feedback, great support, and so on.

Customer Feedback 52

Customer Feedback Sentiment Analysis NPS Text Analytics 52

Execs In The Know

OCTOBER 14, 2024

AI customer feedback can analyze support tickets and alert you to this trending sentiment so you can correct the issue before it turns into a bigger problem. According to the Zendesk AI-Powered CX Trends Report 2024 , 80 percent of consumers expect chat agents and support representatives to assist them with everything they need.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Key Metrics Customer satisfaction, Net Promoter Score , and Customer Effort Score. Use sentiment analysis tools to find out the way your customers see your brand. They provide valuable insights, enabling teams to forecast and optimize their efforts.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024?

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Well, you’re in the right place!

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

JULY 17, 2024

dollars in the first quarter of 2024, making it the largest telecommunications company in the US and the fourth-largest telecommunications company in the world by market cap? Did you know that Verizon’s revenue amounted to 32.48 billion U.S.

NPS 52

NPS Customer Loyalty Sentiment Analysis Actionable Insights 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? In the 2024 ACSI smartphone ratings, Apple continues to lead with a score of 82 for customer satisfaction. Power’s 2024 North American Airline Satisfaction Study. Power’s 2024 U.S. And the price of getting it wrong?

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

SEPTEMBER 23, 2024

Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results. Text and Sentiment Analysis: Turn those customer comments into gold.

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. So, the tool might be ideal for an enterprise-level organization with a big budget, but if you are a small business owner, then paying such a huge price for such limited features is not an ideal solution. Qualtrics: CX Consultation Are you new to the world of CX?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Our View : The tool is pretty basic, so if you are a beginner it can be ideal for you, but might not be ideal if you are looking for a Google Forms alternative with in-depth analysis capabilities.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52

SurveySensum

APRIL 18, 2025

Source: Capterra (July 2024) 3. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. With SurveySensum, you get AI-powered text and sentiment analysis, real-time dashboards, closed-loop ticketing, WhatsApp surveys, and cross-tab analysis so every response actually leads to smarter decisions.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

MARCH 21, 2025

Its features range from basic functionalities like cross-tab analysis , customizable surveys, analytical dashboards, and WhatsApp surveys, to advanced capabilities such as an AI-enabled text analysis engine, a real-time ticketing system, and enhanced data visualization tools. Easy-to-use dashboard for in-depth NPS analysis.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52