SurveySensum

FEBRUARY 2, 2024

So, what are these customer engagement indicators that you need to measure in 2024? 5 Customer Engagement Metrics to Watch Out for in 2024 1. Customer Satisfaction Score Definition: A metric that measures how satisfied customers are with a product or service. → Overall Customer Engagement Metrics 1.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Text Analytics: With SurveySensum’s Text Analytics feature, gain quick insights from real-time employee feedback. Analyze hundreds and thousands of text responses swiftly.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

OCTOBER 2, 2024

billion in 2024 and is projected to grow at a 9.8% Key Metrics Customer satisfaction, Net Promoter Score , and Customer Effort Score. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. It’s no wonder the global CRM market is valued at $70.2

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 23, 2024

Additionally, AI-driven text analytics provides real-time sentiment and trend analysis, and dynamic dashboards ensure that data is visualized clearly, making decision-making more efficient. ++ Plus Point: The product comes with CX consultation (inclusive of the pricing).

CX 52

CX Customer Experience Social Media Text Analytics 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. This tool can be expensive for small businesses and also lacks advanced analytical insights. Qualtrics: CX Consultation Are you new to the world of CX? Then these questions must have crossed your mind – Where to start? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups CX Close the Loop 52

SurveySensum

JUNE 6, 2024

Source: G2 , May 01, 2024 Best Features Google Workspace has an API for larger organizations to integrate these apps with third-party applications with ease. Source: G2 , May 14, 2024 Best Features The tool is very user-friendly and incredibly adaptable. Our View: This is an ideal beginner-friendly survey tool for 2024.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

JUNE 5, 2024

Source: G2 , Mar 03, 2024 Best Features Alchemer is very easy to learn and use, an intuitive tool and has a wide range of different question options. Source: G2 , Mar 03, 2024 Best Features The tool provides excellent questioning and branching capabilities. Adding the PDF report capability might cost you more.

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

MAY 24, 2024

Source: Gartner , Feb 28, 2024 2. So, the tool might be an ideal choice for enterprise-level organizations with big budgets, but if you are a medium to small-scale industry then paying such big bucks for limited settings and features is not an ideal solution for you. Qualtrics: CX Consultation New to the CX world? Where to start? What to ask?

CX 52

CX Start-ups Actionable Insights Text Analytics 52

SurveySensum

JANUARY 10, 2024

Best Times to Send a Survey in 2024 1. With advanced features like survey throttling, Text Analytics, customizable dashboards, and many others – it analyzes and extracts actionable insights from customer feedback. Let’s get started. That’s when people are usually more focused and ready to engage.

NPS 52

NPS Customer Feedback CX Text Analytics 52

SurveySensum

OCTOBER 23, 2024

Even though this is the case, the NPS score of 40 has stayed the same for 2024. In Software & SaaS Average NPS score – 40 SaaS and the Software industry can include anything from productivity tools to enterprise software. Even though this is the case, the NPS score of 40 has stayed the same for 2024.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

MARCH 21, 2025

Pros: Free CX Consultation for end-to-end support Ad-hoc research on the same platform Text Analytics to give you top trends and sentiments Advanced NPS Reporting 24*7 customer support with a 2-hour SLA guaranteed Cons: Some app integrations are missing but their swift support team is ready to integrate on your request. Available 3.

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

SurveySensum

APRIL 18, 2025

Source: Capterra (July 2024) 3. Weak Data Analytics & Reporting Youll see basic trends with Microsoft Forms, but for real analytics, youll need something more powerful. Source: Capterra (December 2024) 5. Source: Capterra (June 2024) 6. AI-Powered Text Analytics Bid farewell to manual number-crushing.

E-commerce 52

E-commerce Sentiment Analysis Start-ups CRM 52

SurveySensum

JANUARY 6, 2025

Source: Capterra, 2024 These are the reasons why businesses are looking for alternatives to Google Forms. Complex Surveys You may often find it difficult to handle complex survey data with Google Forms, and cant fully utilize the data to the benefit of the business. Pricing: The pricing starts at $99/year.

Sentiment Analysis 52

Sentiment Analysis Outlook Start-ups AI 52