SurveySensum

MARCH 26, 2024

List of the 11 Best Survey Tools in 2024 Here’s a list of 11 popular and widely used survey tools: 1. Pros Advanced security features Supports e-signatures Cons Complicated UI Forms not image-friendly Source : G2 , Jotform Review, Jan 30, 2024 G2 Rating: 4.7/5 It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

List of the 11 Best Online Survey Tools in 2024 Here’s a list of 11 popular and widely used online survey tools: 1. Pros Advanced security features Supports e-signatures Cons Complicated UI Forms not image-friendly Source : G2 , Jotform Review, Jan 30, 2024 G2 Rating: 4.7/5 5 Pricing: $34/month 7. Capterra Rating: 4.4/5

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 24, 2024

Source: G2 review, Oct 08, 2024 2. Source: G2 review, Oct 08, 2024 3. Source: G2 review, Sep 01, 2024 4. Source: G2 review, Oct 02, 2024 5. Source: G2 review, Oct 02, 2024 5. Limited Reporting Capabilities The reporting capabilities of SurveyMonkey are not very intuitive as pointed out by many users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? No wonder Amazon’s NPS stands at 73 and its score in the American Customer Satisfaction Index (ACSI) was 83 out of 100, showing a positive customer sentiment. Power’s 2024 North American Airline Satisfaction Study.

Customer Service 52

Customer Service Hospitality Hospitality NPS 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Well, you’re in the right place!

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Execs In The Know

OCTOBER 14, 2024

AI customer feedback can analyze support tickets and alert you to this trending sentiment so you can correct the issue before it turns into a bigger problem. According to the Zendesk AI-Powered CX Trends Report 2024 , 80 percent of consumers expect chat agents and support representatives to assist them with everything they need.

Customer Feedback 52

Customer Feedback AI Artificial Intelligence Sentiment Analysis 52

Lumoa

FEBRUARY 14, 2024

From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024?

Customer Experience 78

Customer Experience ML Social Media CX 78

SurveySensum

SEPTEMBER 23, 2024

It’s an AI-enabled customer experience management platform that delivers actionable insights into your customers’s sentiments and helps you identify gaps in your CX strategy. Impact Analysis: Evaluate the effects of different actions on your business outcomes, helping you prioritize initiatives that drive real, tangible results.

CX 52

CX Customer Experience Social Media CRM 52

SurveySensum

NOVEMBER 13, 2023

9 Mobile Survey Tools: A Quick Overview 9 Best Mobile Survey Tools of 2024 SurveySensum SurveyMonkey Jotform Typeform GetFeedback SurveySparrow Google Forms Qualaroo SoGoSurvey Conclusion First, let’s start by understanding what is a mobile survey tool and why it is important for you to focus on it. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

JUNE 3, 2024

Source: Gartner , Mar 26, 2024 2. Source: Gartner , Feb 28, 2024 3. The tool helps businesses design, launch, and analyze different types of CX surveys – NPS , CSAT, CES across different industries – B2B, SaaS, NBFC, Fintech, etc. Qualtrics: CX Consultation Are you new to the world of CX? When to launch which survey?

Text Analytics 52

Text Analytics Start-ups Sentiment Analysis Close the Loop 52

SurveySensum

DECEMBER 2, 2024

Source – Gartner , Confirmit Review, Aug 28, 2024 High Price: Confirmit’s pricing can include extra fees for more features and channels, which makes it a costly option for companies that prioritize affordability without sacrificing quality. Moreover, the value it delivers doesn’t justify its cost, making it viewed as cost-prohibitive.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

SurveySensum

NOVEMBER 25, 2024

Source : G2 , Medallia Review, Oct 11, 2024 2. Source : G2 , Medallia Review, Nov 5, 2024 5. NiceReply Businesses of all sizes looking to gather feedback from multiple stakeholders One-click signature NPS surveys Real-time feedback management $59 per month 4.5

Text Analytics 52

Text Analytics NPS Sentiment Analysis Customer Feedback 52